Technical Customer Service Advisor

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £26.9k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Utility Warehouse

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1996

💼 Consulting

📦 Logistics

⚡ Energy

Consulting • Logistics • Energy

Utility Warehouse is a UK-based company offering bundled services including energy, broadband, and mobile to maximize customer savings. They provide incentives such as up to 10% cashback on spending and offer coverage for termination fees up to £400 when switching from other providers. Utility Warehouse promotes a streamlined billing system with a single bill for multiple services, intending to offer competitive prices compared to major suppliers. The company emphasizes excellent customer service and has received multiple industry awards. Customers can choose from various services and enjoy significant savings through their cashback scheme.

📋 Description

• Serve as first point of contact for customers across multiple contact channels, mainly phone and potentially live chat • Resolve customer issues during the initial interaction, focusing on first call resolution • Troubleshoot issues from the service entry point, including phone sockets or ONTs, through to some device support • Manage slow internet speeds, poor or absent connectivity, Wi-Fi issues, noisy lines, no dial tone faults, data and email retrieval issues, billing and barring issues, and payments across Telecoms products • Manage and troubleshoot physical SIM and eSIM Mobile products on the 5G network after training • Offer new or additional services where appropriate • Help customers with bills and take payments • Support colleagues in other areas with general customer queries when required • Work toward KPIs including First Call Resolution, Customer Ease Score, Average Handling Time, and Quality & Compliance

🎯 Requirements

• At least one year of experience working in a Telecoms contact centre • Understanding of broadband service delivery: ADSL, PSTN, FTTC, FTTP and VoIP • Understanding of home/internal broadband network connectivity (LANs) • Experience logging into routers • Understanding of 2.4GHz and 5GHz Wi-Fi frequencies • Ability to resolve latency, internal Wi-Fi obstacles, DNS, firewall and browser issues • Understanding of remote diagnostic line tests • Stable and strong internet connection with minimum 25Mbps download and 4Mbps upload speeds • Dedicated, quiet, non-communal workspace with no distractions • Currently residing in the UK • Eligibility to live and work in the UK • Ability to work full time during the first 8 weeks of training • Successful candidates subject to a background check

🏖️ Benefits

• Performance based bonus • 33 days holiday inclusive of Bank Holidays • Full induction and all the kit needed to do the job • Discount on company services • Share options and Save As You Earn Scheme • Matched contribution pension scheme • Life assurance up to 4x salary • Employee Assistance Programme including free counselling and legal advice • Free virtual GP service • Discounts on healthcare and medical cash plans • Enhanced family-friendly policies • Team activities throughout the year, virtually and in person • Belonging groups • Ongoing learning, development and training