Lettings & Property Management Operations VA

🔥 20 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

VA Central

WebsiteLinkedInAll Job Openings

201 - 500 employees

🎯 Recruiter

🤝 B2B

Recruitment • B2B

VA Central is a UK-based recruitment agency (founded February 2021) that sources and places professional virtual assistants (VAs) to businesses. They position themselves as an extension of client teams, offering tailored virtual assistant services across sectors such as property, automotive (motor dealerships), marketing, bookkeeping and bespoke roles like video editing and website design. VA Central emphasises cost savings, productivity gains, high retention (around 85%), structured matching and ongoing support/check-ins, and promotes a business-to-business model serving agencies and dealerships with remote staffing solutions.

📋 Description

• Monitor the property-management dashboard and ensure nothing is missed • Manage tenant and landlord communications • Coordinate maintenance and chase contractors • Monitor and follow up on rent arrears • Track and escalate compliance requirements • Manage tenant notices and re-letting • Process applications and referencing • Coordinate move-ins and move-outs • Coordinate viewings • Obtain landlord approvals and follow up on outstanding actions • Update the CRM and ensure every case has a clear next action • Use AI and automation to reduce administration • Minimise rental void periods • Start the re-letting process immediately after notice, including landlord instructions, marketing preparation, applicant matching, viewings, applications, and move-in coordination • Generate new lettings business through prospecting and follow-up with landlords, CRM leads, ValPal leads, competitor-listed landlords, property investors, and prospective landlords • Make telephone calls, send emails and WhatsApp messages, complete CRM follow-ups, and set appointments • Meet daily prospecting targets: 20+ landlord calls, 10+ personalised emails/messages, 10+ lead follow-ups, 5+ new CRM prospects, and 2+ meaningful landlord opportunities • Achieve a weekly target of 3+ landlord valuation/appraisal appointments • Protect the managed portfolio, minimise void periods, reduce administration through automation, and generate new landlords and managed properties weekly

🎯 Requirements

• Experience with UK residential lettings/property management; experience with Alto is a major advantage • Excellent spoken and written English • Confidence speaking to UK landlords and tenants • Commercially minded • Persistent with follow-ups • Comfortable making outbound prospecting calls • Experience with CRM systems • Confidence using AI and technology • Proactive rather than waiting for instructions • Comfortable working to clear daily KPIs • Own computer or laptop • ADSL/FIBRE internet line • Headphones for use with the VOIP phone system • Anti-virus installed • UPS/back-up battery for load shedding — NON-NEGOTIABLE

🏖️ Benefits

• Remote position • Full-time employment • Work-from-home equipment requirements provided: own computer or laptop, ADSL/FIBRE internet line, headphones for VOIP phone system, anti-virus software, and UPS/back-up battery for load shedding