Shopify Operations Manager

🔥 13 hours ago

🇬🇧 United Kingdom – Remote

💵 $6k - $7k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wing Assistant

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $2.1M Seed Round on 2022-03

Consulting • Marketing • Logistics

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

📋 Description

• Manage the existing customer service team • Track response and resolution times • Handle escalations, refunds, and exchanges • Identify missing SOPs and improve FAQs and automated responses • Monitor stock levels, track sell-through rates, and forecast restock timing • Liaise with factories and oversee production timelines • Manage logistics for stock arrivals • Update inventory for SKUs and product variants weekly • Check order statuses and update customers with tracking information using Parcelwill • Manage the Notion workspace • Build and improve SOPs • Track launches and campaigns • Keep projects organized and on schedule • Manage weekly KPIs and reporting to ensure operational efficiency and quality standards

🎯 Requirements

• Proven experience managing a Shopify store • Solid experience handling inventory tracking, multiple SKUs, and forecasting • Ability to operate independently as an Operations Manager • Ability to build SOPs, improve workflows, and work without supervision • Experience managing customer service systems, reporting, and overseeing a team • High reading, writing, and clear spoken communication to liaise directly with customers, factories, and internal staff • USB headset with noise cancellation feature • Working webcam • Computer with at least 1.8 GHz processor and at least 4GB RAM • Main internet service speed of at least 25 Mbps cable connection • Backup internet service speed of at least 10 Mbps • Required tools: Shopify and Notion • Ability to work 9AM to 6PM UK Time, 40 hours per week

🏖️ Benefits

• Performance Incentives • Job Security and Stability • Paid Training • Inclusive Culture • Upskilling Opportunities • 100% Work-From-Home • Exceptionally Supportive Team • Opportunities for Career Growth • Fun Work Environment • Holiday & Overtime Pay • Affiliate Marketing Program with referral earnings of up to $30 if a referral is hired