Delivery Operations Manager

🔥 2 minutes ago

🇬🇧 United Kingdom – Remote

💵 £40.2k - £57.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 0%

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Wiley

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

📚 Education

🔬 Science

Education • Science

Wiley is a global publishing and information services company that connects researchers, educators, students, and professionals through scholarly journals, books, digital content, and learning platforms. It operates Wiley Online Library with thousands of journals, reference works, and books, provides textbooks and courseware (including rental and digital access), and offers publishing, research support, and AI-enabled tools and services for academic institutions, R&D teams, societies, and corporations. Wiley advances research discovery and professional learning by combining trusted content with technology platforms, licensing, and development services.

📋 Description

• Manage the intake, prioritisation, scheduling, and allocation of work across multiple campaign and project types • Monitor team capacity and workload to ensure resources are effectively utilised and deadlines are met • Maintain visibility of project timelines, dependencies, risks, and delivery status across the portfolio • Proactively identify bottlenecks, delivery challenges, and resource constraints, escalating issues when required • Track campaign performance against agreed KPIs and support contingency planning when projects fall behind expectations • Develop and continuously improve traffic management processes, reporting, forecasting, and resource-planning practices • Collaborate with cross-functional stakeholders to ensure smooth project execution and operational excellence • Provide leadership with clear insights into team capacity, project priorities, and delivery risks • Report to the Senior Director, Delivery • Partner with Delivery, Marketing, Advertising Operations, project managers, and external suppliers

🎯 Requirements

• Experience in a Traffic Manager, Resource Manager, Project Coordinator, or Workflow Management role • Proven ability to manage workloads, resources, and competing priorities across multiple concurrent projects • Strong organisational, planning, and prioritisation skills with excellent attention to detail • Experience monitoring project progress, identifying risks, and driving issues through to resolution • Excellent communication and stakeholder management skills, with confidence engaging senior leaders • Experience using project, traffic, or resource-management platforms such as Asana, Workfront, Monday.com, or similar tools • Experience within an agency, publishing, media, or marketing services environment preferred • Knowledge of advertising operations, events, society partnerships, scientific content, or medical education delivery preferred • Experience designing or improving traffic management, intake, resource planning, or workflow processes preferred • Understanding of campaign performance metrics and operational contingency planning preferred • Experience supporting teams through process improvement and workflow optimisation initiatives preferred • Must attach a resume/CV when applying

🏖️ Benefits

• Meeting-free Friday afternoons for heads-down work and professional development • Professional development opportunities • Continual learning and internal mobility • Comprehensive benefits package • Equal opportunity employer • Reasonable accommodation for applicants and employees with disabilities