AI Operations Lead

🕒 September 25

🇬🇧 United Kingdom – Remote

💵 £60k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 6%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Key Support Services

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2007

📚 Education

🤝 B2B

☁️ SaaS

Education • B2B • SaaS

The Key Support Services is the preferred provider of guidance, resources, and continuing professional development (CPD) for over half of England’s schools and trusts. It offers a wide range of services including leadership classes, administrative support, safeguarding resources, and curriculum improvement tools tailored specifically for educational institutions. With a commitment to delivering reliable and relevant support, The Key aims to empower school leaders and staff to efficiently navigate the challenges they face, ensuring they have access to the most up-to-date guidance and resources.

📋 Description

• Oversee daily operations of the AI gateway, including model routing, rate limits, cataloguing, fallback pathways and access permissions • Build and maintain low-code automations integrating enterprise applications with approved AI services • Convert manual processes into secure, auditable, human-in-the-loop workflows • Configure, test and deploy AI agents and Model Context Protocol (MCP) connections • Enforce least-privilege access across agent knowledge bases • Monitor production behaviour to ensure security and prevent hallucinations • Enforce AI governance policies across models, agents and workflows • Maintain audit trails and support legal, risk and privacy teams with AI impact assessments and data residency checks • Track token consumption, API spend and usage budgets • Implement quotas and alert thresholds to optimize usage and maintain budget compliance • Handle access requests, incidents and operational changes • Maintain runbooks, manage vendor SLAs and resolve platform issues • Onboard and upskill internal teams on prompt structure and responsible AI tools • Foster a company-wide Community of Practice • Drive process automation projects, manage vendor relationships and lead internal AI adoption

🎯 Requirements

• Proven track record in technology operations, platform administration, application support or service management • Hands-on experience administering AI platforms/gateways (e.g. LiteLLM) or SaaS automation tools (e.g. n8n, Make, Power Automate) • Solid understanding of REST APIs, webhooks, JSON structures, RBAC and secret management • Familiarity with cloud AI providers (Amazon Bedrock, Anthropic) and core GenAI concepts (tokens, context windows, embeddings) • Strong incident management, system documentation and operational control experience • Excellent communication skills with the ability to bridge technical concepts and business needs • Experience in ITIL-aligned or highly regulated, security-sensitive environments • Exposure to Model Context Protocol (MCP), LLM observability tools (e.g. Langfuse, Datadog) or AWS infrastructure • Basic Python or JavaScript scripting capabilities for troubleshooting and data mapping • Awareness of AI governance frameworks (e.g. ISO/IEC 42001, NIST AI RMF) or info-sec standards (ISO 27001, SOC 2) • Relevant AWS Cloud or AI Governance certifications

🏖️ Benefits

• Generous holiday allowance • Flexible hours • Buying and selling holiday • Enhanced maternity pay • Free breakfast, fruit, and drinks • Regular socials • Work-life balance • Training and support to succeed and continue to progress

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