Team Leader

Job not on LinkedIn

🔥 38 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Vodafone

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

💼 Consulting

📦 Logistics

📡 Telecommunications

💰 Post-IPO Equity on 2022-09

Consulting • Logistics • Telecommunications

Vodafone is a leading global telecommunications company that provides mobile, fixed-line, broadband and digital services to consumers, businesses and operators across multiple regions, serving around 300 million customers. It focuses on connectivity and network infrastructure (including 5G), Internet of Things (IoT), digital and enterprise solutions, and emphasizes secure, sustainable and inclusive use of technology. Vodafone operates large-scale carrier networks and consumer services while promoting social impact and employee development through global career and apprenticeship programs.

📋 Description

• Provide visible day-to-day leadership for the team • Ensure colleagues understand expectations and receive regular coaching and support • Empower colleagues to take ownership of customer outcomes • Create an inclusive, high-performing environment balancing customer experience, colleague development, quality, and operational performance • Provide full line management for up to 12 direct OSA reports • Provide proactive business direction and day-to-day tactical guidance • Promote the Onsite vision and coach Vodafone behavioural drivers • Manage personal development and relevant training for team members • Establish measurements to provide visibility of individual and team performance and promote best practice • Manage underperformance, misconduct, and absence using appropriate triggers, audit trails, and HR/Ops Manager input • Provide accurate monthly management reports to the Ops Manager • Occasionally manage the rollout of onsite advisors to existing customers • Deliver practical business and customer service improvements • Work with the Ops Manager and peer group to deliver wider business plan enablers

🎯 Requirements

• Good analytical, planning, and organisational skills • Experience in successful people management • Strong communication and decision-making skills • Ability to balance conflicting interests • Very good understanding and ideally experience in Service and/or Onsite Management • Excellent coaching skills and demonstrable success in leadership • Empathy to deal with sensitive issues • Intermediate understanding of Vodafone products, systems, and services • Subject to criminal (DBS) and financial background checks • Ability to work full time, 37.5 hours per week, Monday to Friday between 8 AM and 6 PM

🏖️ Benefits

• Excellent basic salary plus bonus • Vodafone benefits • Up to 28 days off plus bank holidays • Paid time for charity work • Discounts • Vouchers • Pension plan • Learning tools • Parental leave policies • Office in a Box home working kit • Homebased working arrangement • Reasonable adjustments and accessibility support during recruitment