Key Account Manager – API

🕒 May 28

🏢🏡 London – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Vonage

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

📡 Telecommunications

☁️ SaaS

🤖 Artificial Intelligence

💰 $225M Post-IPO Debt on 2014-08

Telecommunications • SaaS • Artificial Intelligence

Vonage is a global leader in communications services, offering a robust suite of tools including Communications APIs, Unified Communications, and Contact Centers solutions. The company empowers businesses to reach and engage customers across various channels such as messaging, voice, and video, facilitating superior customer experiences. Vonage integrates advanced technologies like AI and automation to enhance operational efficiency and customer satisfaction, supporting industries ranging from healthcare to retail with tailored communications solutions. As a testament to its capabilities, Vonage is consistently recognized as a leader in Communications Platform as a Service (CPaaS).

📋 Description

• Own and grow a portfolio of mid-market to enterprise accounts across the UK&I, driving net revenue retention and expansion ARR • Build strong, multi-threaded relationships with technical, commercial, and C-level stakeholders • Develop a deep understanding of each customer's business objectives and map Vonage's CPaaS solutions, including SMS, RCS, WhatsApp Messaging, Voice, Video, Verify, and network powered solutions to their needs • Lead commercial conversations including renewals, upsells, cross-sells, and contract negotiations • Work closely with Solutions Engineers and Customer Success to ensure seamless onboarding, adoption, and value realisation • Maintain accurate pipeline and forecast data in Salesforce, and provide regular reporting to leadership • Represent Vonage at customer meetings, industry events, and roundtables across the UK&I

🎯 Requirements

• 3+ years of B2B CPaaS, ideally in an account management or client growth role • Proven track record of meeting or exceeding revenue retention and expansion targets within a mid-market and enterprise segments • Ability to sell to both technical (developer, architect) and business (CX, Operations, Marketing) stakeholders • Familiarity with cloud communications, APIs is highly desirable • Excellent communication, negotiation, and presentation skills • Experience with Salesforce or similar CRM • Experience with outreach tools such as ZoomInfo • Self-starter with a collaborative mindset, comfortable working in a fast-moving, matrix organization

🏖️ Benefits

• Legal & General Pension • Life Assurance • Income Protection • Private Medical & Dental Insurance • Eligible for Free Eye Tests • Shopping Discounts • Optum Employee Assistance Programme • Unlimited Discretionary Time Off • Three Paid Volunteer Days a Year