Senior CRM Manager – Technical

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Pion

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

📣 Marketing

🛍️ eCommerce

Marketing • Advertising • eCommerce

Pion is a company focused on youth marketing, specifically targeting Gen Z consumers. They offer a range of services, including verification solutions for student and military discounts, advertising across different media channels, and providing insights through research and events. Pion aims to help brands connect with the next generation of shoppers by leveraging unique first-party data. With services that include influencer marketing and experiential campaigns, Pion helps marketing teams engage and convert valuable consumer groups effectively.

📋 Description

• Design, build, and maintain complex multi-step journeys in Iterable, including branching logic, dynamic content, and cross-channel orchestration • Own the technical relationship with the CRM platform, including data feeds, event tracking, API/webhook integrations, catalogue/template systems, and troubleshooting • Translate business and lifecycle goals such as onboarding, activation, retention, and win-back into technical builds • Partner with data/analytics teams and external agencies where relevant to ensure journeys are instrumented for measurement and attribution • Identify scalable execution opportunities through templating, dynamic content blocks, and catalogue-based builds • Support QA and act as the technical backstop and escalation point • Monitor the Iterable and adjacent martech platform roadmap and recommend new feature adoption

🎯 Requirements

• Demonstrable technical-level experience building in Iterable or a comparable platform such as Braze, Salesforce Marketing Cloud, or Klaviyo • Experience with Liquid/Handlebars templating • Knowledge of basic data structures, including JSON • Experience with event-based triggers and API-level thinking • Strong understanding of lifecycle marketing principles • Builder’s mindset, with a preference for prototyping and testing • Experience working with or alongside data/analytics teams on tracking, attribution, or incrementality • Experience holding technical ownership

🏖️ Benefits

• Competitive salary • 30 days annual leave, plus bank holidays • Accredited 'Great Place To Work’ company in three categories • Commitment to personal development and career growth, coaching workshops and progression plans • Remote-first working environment • Up to 180 days working from abroad, subject to approval • Flexible working hours (start between 8-10am and finish between 4:30-6:30pm) • Monthly wellness allowance • Gym memberships • Access to mental health first aiders • Health cash plan • Partnership discounts for brands including Google, Apple, GymShark, Domino's, and Uber • £200 work from home set up allowance