Technical Support Engineer

🔥 20 minutes ago

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Wildix

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

📡 Telecommunications

☁️ SaaS

🏢 Enterprise

Telecommunications • SaaS • Enterprise

Wildix is a leading provider of unified communications solutions leveraging cloud technology to enhance business communication and collaboration. Their platform integrates various features such as video conferencing, messaging, webinars, and VoIP services, all designed to drive sales and improve operational efficiency. With a strong focus on security and user-friendly interfaces, Wildix aims to streamline communication processes for enterprises worldwide.

📋 Description

• Own 2nd/3rd line escalated support cases for x-hoppers customers and internal teams. • Troubleshoot VoIP, SIP provisioning, DECT, hardware, and IP networking issues. • Validate configurations and support complex customer or deployment scenarios. • Coordinate with Engineering and Product on issues requiring deeper investigation or fixes. • Advise 1st line support and help improve troubleshooting paths for recurring problems. • Document root causes, known issues, and repeatable fixes in internal knowledge materials. • Support deployment readiness and technical handover where escalation knowledge is needed. • Communicate clearly with technical and non-technical stakeholders during incidents.

🎯 Requirements

• Strong experience in 2nd/3rd line VoIP, UCaaS, or telecom technical support. • Hands-on knowledge of SIP provisioning, DECT systems, and hardware diagnostics. • Solid IP networking knowledge, including subnets, NAT, firewalls, port forwarding, PoE, and connectivity troubleshooting. • Experience with Wildix, x-hoppers, or similar communications platforms is strongly preferred. • Ability to own complex escalations independently and drive them to resolution. • Clear communication with customers, support teams, and engineering stakeholders. • Comfort working remotely with distributed European and international teams.

🏖️ Benefits

• Generous Time Off – Take the breaks you need to relax, recharge, and come back inspired. • Top-Tier Tech – Love Mac? So do we! We equip our team with the best tools for success. • Career Growth & Development – We cover certifications and IT conferences to keep you at the top of your game.