WorkSpan
51 - 200 employees
Founded 2015
☁️ SaaS
🤝 B2B
🤖 Artificial Intelligence
SaaS • B2B • Artificial Intelligence
WorkSpan is a SaaS company that provides a partner ecosystem and co-sell automation platform to help enterprises scale partner-led revenue. Its platform connects sellers, ISVs, GSIs, and hyperscalers to manage partner programs, cloud marketplace listings, referral and co-sell motions, incentives, and partner revenue flows, using AI-powered matching, automation, and analytics to streamline opportunity sharing, listings, private offers, and consumption acceleration. WorkSpan is focused on B2B customers and enterprise sales teams aiming to grow revenue through partnerships and cloud marketplaces.
Principal Customer Success Manager
🕒 March 19
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WorkSpan
51 - 200 employees
Founded 2015
☁️ SaaS
🤝 B2B
🤖 Artificial Intelligence
SaaS • B2B • Artificial Intelligence
WorkSpan is a SaaS company that provides a partner ecosystem and co-sell automation platform to help enterprises scale partner-led revenue. Its platform connects sellers, ISVs, GSIs, and hyperscalers to manage partner programs, cloud marketplace listings, referral and co-sell motions, incentives, and partner revenue flows, using AI-powered matching, automation, and analytics to streamline opportunity sharing, listings, private offers, and consumption acceleration. WorkSpan is focused on B2B customers and enterprise sales teams aiming to grow revenue through partnerships and cloud marketplaces.
📋 Description
• Own a portfolio of high ARR, multi-region enterprise accounts • Define and manage joint success plans with clear KPIs • Lead Monthly / Quarterly Business Reviews (MBRs/QBRs) • Drive deep adoption across core WorkSpan modules and AI-powered features • Act as a trusted advisor to senior leaders in Alliances, Channels, Partner Sales, and Revenue Operations • Own major escalations and complex issues • Serve as a role model and mentor for other CSMs
🎯 Requirements
• 8+ years in Customer Success, Account Management, or Consulting roles in B2B SaaS • 3+ years owning strategic/enterprise accounts • Strong co-sell or ecosystem experience with AWS, Microsoft, and/or Google Cloud • Proven track record of meeting or exceeding targets for retention (GRR), expansion (NDR), and customer satisfaction (NPS / CSAT) • Comfortable discussing integrations, APIs, data mappings, and CRM architectures (Salesforce highly preferred) • Exceptional written and verbal communication in English.
🏖️ Benefits
• competitive salary • Flexible working hours • Professional development opportunities • Remote work options
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