Product Designer

🕒 September 15

🇬🇧 United Kingdom – Remote

💵 $125k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎨 Product Designer (UI/UX)

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WorkWave

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

WorkWave is a leading provider of field service management software designed to enhance the efficiency of businesses across a wide range of industries. Their software solutions streamline operations, optimize workflows, and improve customer experiences. WorkWave's products encompass CRM & ERP software, field operations management, routing and scheduling, billing and payments, along with fintech and marketing solutions. With tools tailored for industries such as pest control, cleaning, HVAC, lawn care, and delivery, WorkWave aims to support businesses in increasing operational efficiency and customer satisfaction through technology-driven solutions.

📋 Description

• Transform customer and business objectives into compelling, purposeful, simple, and feasible products • Develop multiple solutions for defined challenges across the product suite • Manage design projects from discovery and concept ideation through user flows, wireframes, and full-fidelity prototypes • Prioritize simplicity, speed, and trust for non-technical users • Partner with leadership and product marketing stakeholders to meet customer needs and desired results • Collaborate with business stakeholders, product managers, engineers, and other designers in a triad model • Present design processes, inspiration, decisions, and rationale to stakeholders • Use storytelling to communicate complex design rationale and build alignment • Participate in design reviews, triage feedback, and iterate on solutions • Champion cohesion, consistency, accessibility, and design-system usage • Apply design-system standards and contribute to their evolution • Connect screens into cohesive flows • Apply Jobs-to-be-Done methodology and user-centered design principles • Conduct customer interviews and usability tests and translate findings into design iterations • Build understanding of customer needs, workflows, and business goals to make informed design decisions • Continuously develop design skills and depth in core areas • Coach peers and share learnings • Nurture WorkWave's culture and principles • Participate in design critiques and provide constructive feedback • Stay current with design trends, tools, methodologies, and AI-powered product practices

🎯 Requirements

• 4 or more years of experience as a user experience/product designer, interaction designer, information architect, or similar role • Proven experience delivering product design initiatives that improved user outcomes or business metrics • Strong portfolio demonstrating high-quality digital products and design skills • Proven ability to clearly communicate design decisions and their customer impact • Ability to communicate and present complex problems clearly to diverse audiences • Deep understanding of user-centered design processes and human-computer interaction principles • Ability to evaluate customer and business impact of design decisions • Proficiency in modern design tools, with Figma preferred • Experience using qualitative and quantitative research methods • Bachelor's degree in Design, HCI, or related field, or equivalent professional experience in the design field • Commitment to continuous learning and staying current with design trends and best practices • Experience designing complex enterprise or SaaS workflows, particularly in B2B environments • Background in service industry workflows or field service management • Experience with enterprise product design or financial services product design • Experience with AI-powered features or data-driven product experiences • Experience solving complex problems at a systems/service level • Knowledge of Jobs-to-be-Done methodology and service design principles • Understanding of accessibility standards and inclusive design practices • Experience with design systems and component-based design approaches • Experience mentoring junior designers or leading design initiatives • Experience working in cross-functional agile product teams • Experience presenting to and influencing senior stakeholders and executives

🏖️ Benefits

• Remote work flexibility and virtual work option • Health and dental insurance • 401(k) with company match • Flexible Time Off policy or generous PTO plan • Paid holidays • Up to 4 weeks paid bonding leave • Tuition reimbursement • Employee Assistance Program with free 24/7/365 counseling, financial counseling, legal guidance, and adoption assistance services • 24/7 access to virtual medical care through Teladoc • Quarterly awards based on peer nominations • Regional discounts and perks • Opportunities to participate in charitable events • 24/7 access to soft-skill and role-specific training video libraries • Live training throughout the year

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