Director – Founder's Office, Product Management

🕒 April 20

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Zapp

WebsiteLinkedInAll Job Openings

201 - 500 employees

Zapp is building the future of convenience with a full stack approach to on-demand essential items, 24/7, delivered in minutes.

📋 Description

• Serve as a strategic thought partner to the Founder on consumer product direction, surfacing insights, identifying opportunities, and shaping decisions that matter. • Translate the Founder's vision into a coherent, executable product strategy for the consumer mobile (iOS) experience - from acquisition and onboarding through to retention and re-engagement. • Represent the product function in senior leadership discussions, crafting compelling, data-backed narratives. • Act as a connector between the Founder's Office and the wider engineering, and design organisation - ensuring strategic intent lands in execution. • Own the entire consumer mobile experience - from first app open and onboarding through to checkout, real-time delivery tracking, and post-order engagement. • Define and manage the consumer mobile product roadmap, making clear prioritisation calls and maintaining tight alignment with Engineering and Design. • Drive development of key iOS capabilities including push notifications, Apple Pay, personalised recommendations, real-time location tracking, and loyalty mechanics. • Establish and own KPIs across the consumer funnel - activation, engagement, retention, and revenue - holding yourself and the team accountable to measurable outcomes. • Stay ahead of iOS platform updates, consumer behaviour trends, and best-in-class mobile UX to keep the Zapp app genuinely competitive. • Lead and align stakeholders across Engineering, Design, Marketing, Commercial, and Operations to deliver a seamless and intuitive customer experience. • Own a portfolio of high-impact initiatives end-to-end - from scoping and planning through to delivery, measurement, and iteration. • Identify and resolve structural blockers and systemic inefficiencies that slow down product execution or degrade the customer experience. • Champion a culture of rigorous experimentation and data-led decision-making across the consumer product team.

🎯 Requirements

• 7+ years of experience spanning product management, strategy, or a combination - with clear evidence of working at or near executive level in a high-growth environment. • A proven track record of building and scaling consumer mobile apps, with demonstrably high user engagement and retention. • Deep understanding of the consumer product lifecycle - acquisition, activation, retention, and re-engagement - and a clear instinct for where to focus. • Strong quantitative skills and a systems-thinking mindset: comfortable breaking down ambiguous problems, mapping dependencies, and finding leverage points. • Executive presence and communication skills to influence senior stakeholders and facilitate alignment across functions. • Experience working directly with founders or C-suite leaders - you understand how to be a trusted partner, not just an executor. • Ability to work closely with mobile engineers and designers, translating user needs and technical constraints into intuitive, high-performance features. • Experience with mobile analytics platforms (e.g. Mixpanel, Amplitude) and a sharp eye for the metrics that actually move the needle.

🏖️ Benefits

• Competitive salary & equity package. • 25 days of annual leave plus bank holidays. • Private Health Insurance. • Extended sick pay and maternity/paternity leave pay.