Professional Learning Operations Manager

🕒 September 24

🗽 New York – Remote

🗽 New York – Remote

💵 $70k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Zearn

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

📚 Education

💰 Grant on 2016-05

Education

Zearn is an educational platform focused on making math accessible and comprehensible for students. It offers free resources that help students explore math concepts through pictures, visual models, and real-life examples. Zearn aims to enhance learning by providing engaging and intuitive ways for students to understand and enjoy mathematics.

📋 Description

• Own the daily operational engine for more than 1,000 professional learning sessions annually • Manage end-to-end facilitator assignments for virtual and onsite engagements • Balance educator impact, travel logistics, working-hour sustainability, and cost efficiency in staffing allocations • Manage reschedules, cancellations, open dates, and session-detail changes • Develop operational plans for multi-session deployments, customized district partnerships, and peak-volume windows • Communicate staffing decisions, schedule adjustments, and operational expectations to facilitators, managers, and cross-functional teams • Track and analyze booking patterns, delivery pipeline, facilitator utilization, capacity, and constraints • Forecast high-demand periods, geographic hotspots, and format constraints • Formulate capacity and staffing recommendations for the Professional Learning Operations Director • Maintain dependable training-availability views for Partnerships and internal and external stakeholders • Provide historical analysis for staffing strategies and long-term delivery planning • Oversee daily and weekly operational rhythms across systems, tools, and workflows • Serve as primary escalation point for urgent operational issues • Implement workflow simplification, lightweight automation, reporting, and quality checks • Establish and refine standard operating procedures and operational controls • Manage logistics for periodic internal Professional Learning team events, including the annual onsite workshop

🎯 Requirements

• 3-5+ years of experience in training operations, learning operations, professional services delivery, workforce scheduling, or another high-volume service-delivery environment • Experience managing complex resource allocation, scheduling matrices, or staffing workflows across virtual and in-person delivery channels • Experience directly administering scheduling, training, learning, CRM, or related operational systems • Strong spreadsheet and data-management skills, including experience using data to identify exceptions and operational risks • Experience improving manual workflows through automation, system configuration, scripts, AI tools, or other practical technology solutions • BA/BS or equivalent professional experience • General working availability aligned with Eastern Time, including early-morning hours

🏖️ Benefits

• Comprehensive medical, dental and vision plans • Short- and long-term disability • Life insurance • 401K matching • Parental leave • Generous PTO policy • Collegial and passionate culture • Potential to positively impact the lives of millions of children

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