People Advisor, 6 Months FTC

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Zepz

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2021

💳 Fintech

👥 B2C

💰 $165M Debt Financing - Zepz on 2025-03

Fintech • B2C

Zepz is a fintech company that operates digital remittance brands (notably WorldRemit and Sendwave) offering fast, secure, mobile-first cross-border money transfer services for consumers. The company emphasizes fair, fast and flexible payments, a world-class customer experience, and global reach — enabling app-based transfers to over 130 countries, with reported volumes of about $10 billion transferred and 50 million customer transactions in 2020 across more than 5,000 corridors. Zepz positions itself as customer-focused and growth-oriented, with hundreds of employees and multiple international offices supporting consumer remittances primarily to regions such as Africa and Asia.

📋 Description

• Act as the first point of contact for ER matters across all functions, managing cases from initial query through to resolution with appropriate oversight from the PBP. • Support managers with performance conversations, early-stage capability concerns, PIPs, and probation reviews — ensuring all actions are properly documented, fairly applied, and legally sound. • Manage disciplinary and grievance cases end-to-end under the direction of the relevant PBP, including preparing invite letters, taking notes in hearings and drafting outcome letters. • Maintain the ER case log, ensuring all live cases are tracked, deadlines are met, and the People team has real-time visibility of the ER landscape across functions. • Own the end-to-end delivery of Zepz’s core people cycle processes, including probation reviews, performance check-ins and support with mid-year reviews, and end-of-year assessments, ensuring these run on time, are properly communicated, and are tracked to completion in HiBob. • Support the deployment of People products and programmes, including rolling out engagement survey action plans, training completion nudges, and goal-setting reminders, ensuring adoption is tracked and reported. • Produce regular People reporting for the PBP team including headcount snapshots, attrition summaries, probation status trackers, and ER case dashboards, ensuring we have the data we need to make decisions. • Support the PBP team’s ambition to empower managers to own BAU people processes themselves, by answering first-line manager queries, directing managers to the right self-serve resources in HiBob, and coaching managers through standard processes rather than doing it for them. • Contribute to the creation and maintenance of manager guides, process FAQs, and ‘how-to’ documentation, building a library of clear, accessible resources that reduce repeat queries and enable genuine self-service. • Support the development and maintenance of Zepz People policies, ensuring they remain current, legally compliant, clearly written, and easy for managers and employees to navigate. • Contribute to the continuous improvement of People processes. Identify where steps can be simplified, automated, or made more self-serve, and raise improvement proposals to the relevant PBP or People Ops Manager. • Maintain appropriate documentation standards across all ER casework, process execution, and data management activities, ensuring Zepz is audit-ready at all times.

🎯 Requirements

• Solid generalist HR or People experience gained in a fast-moving, commercially driven environment — ideally within a FinTech, technology scale-up, or digital-first business. • Proven experience supporting or partnering with Product and Engineering teams. • FinTech sector knowledge is a genuine asset • Solid working knowledge of employment law fundamentals • Strong process discipline. You are someone who follows through, meets deadlines without being chased, and takes pride in doing the repetitive work well. • Experience working with an HRIS (HiBob experience is a strong advantage) and confidence using data and reporting to keep people processes on track. • Excellent written communication skills. You can draft a clear, professional outcome letter, a concise ER case summary, or a manager-facing FAQ with equal ease. • A natural collaborator who works well across a distributed, cross-functional team. • Self-starter with the energy and curiosity to get things done

🏖️ Benefits

• unlimited annual leave • great healthcare benefits • employee discounts