Senior Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

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ZigZag Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

📦 Logistics

📣 Marketing

💼 Consulting

Logistics • Marketing • Consulting

ZigZag Global is a returns-management platform and service provider for retailers that offers a white‑label returns portal, global carrier network, returns hubs (validation, grading, consolidation), and integrations (Shopify and other tech partners). The company provides SaaS tools and operational logistics to help retailers reduce returns costs, recover revenue through paid returns, live exchanges, refund-to-store-credit, and return-to-store options, while improving customer experience and sustainability reporting.

📋 Description

• Manage a portfolio of medium-enterprise and high-profile retailers with a global presence • Act as the main point of contact and provide best-in-class client service • Maximize commercial opportunity and end-customer experience • Negotiate with and influence key stakeholders during contract negotiations • Lead cross-functional workstreams as an ambassador within the Client Success team • Represent the customer voice within the business and influence projects and priorities • Ensure smooth day-to-day client operations by raising, resolving, or escalating issues • Set portfolio strategy and ensure business areas understand deliverables • Monitor and improve the commercial standing of the client portfolio through trend analysis and revenue opportunities • Project-manage key client initiatives and coordinate internal resources

🎯 Requirements

• Senior Account Management and client focused solutions experience • Logistics or SaaS Sector experience is essential • Expert knowledge of ecommerce market, with knowledge of the returns sector • Prior experience using tools such as HubSpot and Asana if preferable • Ability to manage multiple projects and relationships simultaneously • Proven analytical and problem-solving skills, with a customer-centric approach to resolutions • Strong commercial acumen and negotiation skills, with demonstrable ability to identify and capitalize on revenue growth opportunities while mitigating exposure • Experience with AI and related qualifications are desirable • Right to work in the UK • Currently unable to offer visa sponsorship

🏖️ Benefits

• 24 days’ annual leave plus public holidays • Additional holiday entitlement for each completed year of service, up to six extra days • Extra day off on your birthday • BUPA Private health insurance