Solutions Services Manager

🕒 May 29

🏢🏡 London – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Logo of Zip

Zip

WebsiteLinkedIn

201 - 500 employees

Founded 2020

💳 Fintech

☁️ SaaS

🏢 Enterprise

Fintech • SaaS • Enterprise

Zip is an innovative AI-powered procurement orchestration platform based in San Francisco, CA. It specializes in streamlining the procurement process by providing solutions such as Intake-to-Procure and Procure-to-Pay, enabling organizations to automate purchasing requests, manage vendor relationships, and achieve better visibility into spending. Zip's comprehensive platform aims to enhance efficiency and reduce costs for businesses of various sizes across multiple industries, including life sciences, financial services, and technology.

📋 Description

• Sell Zip implementation delivery (both in-house and partner-led) during the sales process by providing detailed implementation overviews and drawing on your deep experience. • Run technical validations and detailed implementation scoping to align on expectations and ensure all proposed solutions are achievable. • Negotiate and write Statements of Work (SOW) in close collaboration with the Deal Desk, Account Executives, and prospective customers. • Drive confidence in Zip's functionality and its ability to meet specific business needs through expert-led presentations and scoping sessions. • Decrease commitments to functionality or services that are outside of Zip's delivery scope, protecting the integrity of our implementation process. • Help build the function in collaboration with peers and leadership to establish and improve our assets, talk tracks, systems and processes.

🎯 Requirements

• 5+ years of experience in professional services, implementation consulting, or services engagement, preferably within a fast-paced SaaS environment. • Proven track record of scoping complex software implementations and drafting detailed Statements of Work (SOW). • Strong technical aptitude with the ability to run technical validations and translate business requirements into achievable implementation plans. • Excellent communication and negotiation skills, with experience collaborating across Sales, Deal Desk, and customer stakeholders. • Experience in the legal-tech or procurement space (e.g., CLM or Procurement Orchestration) is highly preferred. • Bachelor’s degree in a relevant field (e.g., Business, Finance, Legal Studies or Communications).

🏖️ Benefits

• 📈 Start-up equity • 🦷 Health, vision & dental coverage • 🌴 Flexible PTO • 💻 Apple equipment plus home office budget

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