CS Representative, Bilingual English – Spanish

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🕒 March 17

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1/ST

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚽ Sports

🎲 Gambling

Sports • Gambling

1/ST is a group of companies built around Thoroughbred horse racing and pari‑mutuel wagering. The 1/ST Group operates marquee racetracks and events (including Gulfstream Park, Santa Anita Park, and the Pegasus World Cup) and assembles businesses across digital, technology, entertainment, wagering, media, content, and real estate development to support and expand sports‑anchored experiences. Its flagship events combine elite racing, luxury hospitality, global broadcast, and lifestyle/entertainment programming to attract fans, celebrities, and racing industry stakeholders.

📋 Description

• Answers telephone call inquiries and promotes the organization’s products and services in English and Spanish • Researches and resolves customer concerns and complaints to ensure retention and satisfaction • Answers customer calls, in a large variety, with timeliness and accuracy • Identifies and assesses customer needs to provide accurate solutions • Escalates issues to supervisors as required and as appropriate • Provides accurate, valid and complete information by utilizing the right tools • Meets personal and team accuracy, call targets and call handling quotas • Follows communication guidelines and policies • Correctly utilizes internal documentation and leadership team members for solutions • Acts as a customer advocate • Recommends process and product improvements and feedback • Actively participates in team meetings, coaching sessions, one on ones, and other meetings • Performs other duties as assigned

🎯 Requirements

• High School diploma or equivalent education • Minimum of one (1) year of customer service experience • Fluent and clear written and verbal communication in English and Spanish • Experience in Microsoft Office Suite preferred • Ability to ensure compliance with company policies and applicable federal and state regulations • Ability to maintain confidential information and knowledge of confidential matters • Maintains professional integrity at all times • Ability to work on a team and as an individual contributor • Individual must be open to learn about and understand ‘niche’ industry • Effective, consistent and impeccable communication (verbal and written), interpersonal, organizational, presentation, project management, teamwork, and time management skills • Ability to change course easily – knows when to be patient and when to push while working in the “gray” • Self-starter, self-motivator, detail-oriented, highly organized • Must be personable and approachable, demonstrate professionalism and active listening skills at all times • Must be able to work effectively and efficiently in a fast-paced environment including stressful situations • Expert prioritization skills • Motivated to excel, competitive in nature and does not confuse “efforts” with “results” • Demonstrates and maintains flexibility and adapts to changes within industry and company • Knowledgeable in technology; Knowledgeable in horse-racing

🏖️ Benefits

• Competitive bonus opportunity • 30 Day Waiting Period