Trust & Safety Investigator

🔥 20 hours ago

🇺🇸 United States – Remote

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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10a Labs

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🤖 Artificial Intelligence

🔒 Cybersecurity

☁️ SaaS

Artificial Intelligence • Cybersecurity • SaaS

10a Labs is an applied research and technology company specializing in AI security. It delivers intelligence collection, investigative research, and analysis for AI unicorns, Fortune 10 companies, and U. S. tech leaders. The company provides services that empower security teams and technology leaders to stay ahead of evolving threats, drive innovation, and protect their brands. Their work includes stress-testing AI models against threats, developing real-time threat detection systems, and monitoring cyber threats to enhance AI safety and security throughout the product development lifecycle.

📋 Description

• Work through assigned ticket queues, resolving cases while meeting quality, accuracy, and turnaround targets • Triage cases according to urgency and risk to reduce backlog and meet service-level goals • Evaluate evidence tied to enforcement reports and apply consistent, policy-aligned actions • Investigate flagged activity using internal tooling and document reasoning and outcomes • Escalate ambiguous or high-stakes cases through the appropriate path with supporting evidence and context • Identify emerging patterns, unusual spikes, and recurring tactics and surface them to the team • Participate in rotating on-call coverage for up to 7 days at a time

🎯 Requirements

• 2–5 years of experience in trust and safety, fraud, privacy, compliance, or a similarly operational function • Track record managing ticket-based workflows against productivity and SLA benchmarks • Comfort applying policy frameworks consistently and knowing when to escalate • Sharp attention to detail at high case volumes • Pattern-recognition skills and ability to summarize findings clearly for a lead • Experience with and willingness to handle difficult or sensitive material • Familiarity with case management platforms, investigative tooling, and approved AI-assisted workflows • Flexibility to move across queues as priorities shift

🏖️ Benefits

• Fully remote, U.S.-based • Comprehensive health, dental, and vision coverage • Generous PTO • Paid holiday schedule • 401(k) plan