Product Manager – Telephony

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🔥 8 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

✅ Product Manager

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10Pearls

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

10Pearls is a global digital development company that partners with businesses to transform, create new products, and scale teams through advanced technology solutions. With expertise in artificial intelligence, cloud solutions, enterprise application architecture, and digital transformation, 10Pearls offers services including product engineering, AI consulting, web and mobile app development, data and analytics, and cybersecurity. The company has a presence in multiple continents and serves industries such as healthcare, financial services, telecom, energy, and more, with a strong focus on product innovation and security.

📋 Description

• Serve as the primary advocate for the product's customers, combining Voice of the Business with Voice of the Customer to shape product decisions • Own OKRs and KPI tracking for the product area, and use them to measure and communicate progress and value delivered • Manage and prioritize the product backlog • Run discovery sessions to surface customer pain points, validate ideas, and inform roadmap decisions • Drive the roadmap alongside delivery teams, balancing business priorities, technical feasibility, and customer impact • Communicate product strategy, priorities, and status to stakeholders, including senior leadership • Define and drive product strategy for telephony and contact center capabilities • Partner with engineering teams building on AWS Connect to translate business and customer needs into technical requirements • Evaluate and prioritize telephony/call center system needs, including routing, IVR, and contact flows, within the broader product roadmap

🎯 Requirements

• Solid grounding in product management fundamentals, including backlog management, roadmap development, OKR/KPI ownership, and stakeholder communication • Understanding of AWS Connect and telephony/call center systems • Executive presence and ability to communicate confidently and credibly with senior leadership and represent the product externally • Prior experience as a product manager for a contact center, telephony, or customer service platform preferred • Experience partnering with engineering teams on AWS-based telephony solutions preferred

🏖️ Benefits

• Strong medical, dental, and vision plans with 60% of premiums for employees and their dependents covered by 10Pearls • Employer-funded health reimbursement account (HRA) for the high-deductible health plan option • Generous 401(k) plan with a 4% employer match and immediate vesting after 90 days of employment • Paid time off for vacation, sick/wellness, and personal leave; separate paid parental leave program • Employer-paid short-term, long-term, life, and AD&D insurance • Additional voluntary insurance programs, including life & AD&D, critical illness, cancer, and hospital indemnity for employees and dependents • Full access to Tysons Corner Headquarters office with amenities: a state-of-the-art gym, fully stocked kitchen with snacks and cold brew coffee on tap, and free parking on-site