ServiceNow Product Manager

🕒 August 4

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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10Pearls

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

10Pearls is a global digital development company that partners with businesses to transform, create new products, and scale teams through advanced technology solutions. With expertise in artificial intelligence, cloud solutions, enterprise application architecture, and digital transformation, 10Pearls offers services including product engineering, AI consulting, web and mobile app development, data and analytics, and cybersecurity. The company has a presence in multiple continents and serves industries such as healthcare, financial services, telecom, energy, and more, with a strong focus on product innovation and security.

📋 Description

• Own and maintain the product roadmap and backlog across multiple ServiceNow production instances, including ITSM, CSM, HR Onboarding, ITOM AIOps, and IT Service Manager • Design forms and service portals using UX best practices • Make configuration changes and minor HTML and CSS code modifications • Create reports and dashboards to visualize trends and provide actionable insights for leadership • Manage scope and negotiate delivery trade-offs as priorities evolve • Lead change management, adoption strategies, and operational embedding for major product, platform, and process initiatives • Identify and proactively manage cross-team delivery and dependency risks • Conduct stakeholder and target-user interviews to identify problems and future needs • Analyze and document user paths, use cases, gaps, and integrations • Lead structured early-stage discovery • Drive Agile planning and prioritize user stories across features, defects, and technical debt • Partner with engineering leads, UX/UI teams, legal, risk, and security • Define product success metrics using analytics data • Monitor the competitive and vendor landscape • Generate release and knowledge-base documentation and support field training • Run experiments and beta/pilot programs • Participate in solutioning through wireframes, sketches, and best-in-class research

🎯 Requirements

• 3+ years of product management experience with ServiceNow, preferably across multiple product lines including ITSM, CSM, HR Onboarding, ITOM AIOps, or IT Service Manager • Bachelor's degree from a four-year college or university, or equivalent combination of education and experience • Experience in real estate, travel, or retail preferred • Experience presenting to and influencing stakeholders and senior leaders • Ability to communicate complex information simply to varied audiences • Agile/Scrum mindset and expertise • Strategic, top-down thinking • Strong proactive communication and collaborative working ability • Ability to negotiate without being adversarial • Ability to communicate and partner effectively with executives and senior leaders • Ability to lead projects across multiple teams and stakeholders • Ability to influence cross-functional teams without formal authority • Excellent teamwork and ability to motivate engineering teams and foster creativity • Ability to manage expectations while making others feel listened to and respected • Willingness to take ownership and go above and beyond • Problem-solving ability and openness to change

🏖️ Benefits

• Strong medical, dental, and vision plans with 60% of premiums for employees and their dependents covered by 10Pearls • Employer-funded health reimbursement account (HRA) for the high-deductible health plan option • Generous 401(k) plan with a 4% employer match and immediate vesting after 90 days of employment • Paid time off for vacation, sick/wellness, and personal leave; separate paid parental leave program • Employer-paid short-term, long-term, life, and AD&D insurance • Additional voluntary insurance programs, including life & AD&D, critical illness, cancer, and hospital indemnity for employees and dependents • Full access to Tysons Corner Headquarters office with amenities: a state-of-the-art gym, fully stocked kitchen with snacks and cold brew coffee on tap, and free parking on-site