Product Manager, Cloud FinOps and Services

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11:11 SYSTEMS

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🔒 Cybersecurity

Cloud • Cybersecurity • Disaster Recovery

11:11 Systems is a leading provider of cloud solutions, offering services that include managed public and private cloud, data protection, disaster recovery, and security. The company focuses on modernizing IT infrastructures for businesses, enhancing resilience against threats, and simplifying management through advanced technology. With over 40 years of experience, 11:11 Systems leverages its deep expertise to tailor solutions for diverse industries such as education, government, and healthcare, ensuring high levels of security and compliance for its clients.

📋 Description

• Lead the product organization’s participation in cloud financial operations, including analysis and reconciliation of usage, discounts, credits, support charges, and billing exceptions across provider data, internal billing systems, and customer-facing outputs • Partner with Finance, Procurement, Billing, Connectivity, and strategic vendors to improve forecasting, purchasing, invoicing, escalation handling, credit reconciliation, reporting, and overall billing accuracy while reducing manual exceptions and process friction • Serve as a subject matter expert on cloud commercial constructs, payer-account implications, vendor licensing mechanics, committed-consumption frameworks, and the ways these elements affect product, interoperability, reporting, and monetization • Define and evolve 11:11’s managed public cloud services, including service scope, support boundaries, commercial alignment, packaging, and fit within the broader product and services portfolio • Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies • Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements

🎯 Requirements

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field, or equivalent years of related work experience required • 5+ years of experience as a Product Manager or in a similar role within cloud, managed services, infrastructure, or technology services environments • Deep knowledge of public cloud billing mechanisms and terminology, especially AWS, with familiarity across Azure billing, account structures, support models, commercial constructs, and cloud commerce frameworks • Strong understanding of how commercial, support, licensing, and interoperability requirements affect product packaging, monetization, operational workflows, and customer experience • Strong cross-functional leadership, analytical problem-solving, and stakeholder management skills, with the ability to drive coordinated outcomes across Finance, Procurement, Billing Operations, Engineering, Service Delivery, Operations, Connectivity, Sales, and customer-facing teams • Understanding of managed services concepts, including service scope definition, support boundaries, operational readiness, and delivering resilient, supportable services at scale preferred • Must be legally eligible to work in the United States without visa sponsorship.

🏖️ Benefits

• The Role: 11:11 is seeking a Product Manager to lead the product organization’s role in our public cloud and strategic vendor ecosystem. • Strong product leadership, deep familiarity with public cloud billing and vendor commercial constructs, and the ability to translate complex provider and partner requirements into scalable product and operational outcomes. • Full-time, remote role, based in the United States, reporting to the VP, Product Management.