Principal Customer Success Manager, Enterprise

🕒 May 23

🏄 California, New York – Remote

🏄 California – Remote 🗽 New York – Remote

💵 $134k - $194k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

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1Password

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🔒 Cybersecurity

☁️ SaaS

⚡ Productivity

💰 $620M Series C on 2022-01

Cybersecurity • SaaS • Productivity

1Password is a leading password management and cybersecurity company that offers solutions for both individual and business customers to securely store and manage passwords, secrets, and sensitive information. With features like extended access management (XAM), 1Password empowers users to manage access to every application and web account, ensuring security across all devices with alerts for possible breaches. Trusted by over 150,000 businesses, 1Password provides comprehensive security solutions that enhance productivity by enabling easy and secure sharing of credentials and managing permissions, while maintaining high visibility and control. Their services cater to enterprises and families, providing protection from bad actors in today's SaaS-centric hybrid work environment.

📋 Description

• Own and lead a portfolio of highly strategic Enterprise accounts (2,501+ employees) • Drive executive alignment, long-term value realization, and durable net revenue retention. • Operate as a senior security advisor to CISOs and executive leadership teams. • Influence multi-year account strategy, shape complex renewals and expansions, and serve as a thought partner internally and externally. • Elevate Customer Success practices through mentorship, strategic initiatives, and cross-functional leadership.

🎯 Requirements

• 10+ years of Customer Success, Technical Account Management, or Enterprise Account Management experience in SaaS, preferably within cybersecurity, Identity & Access Management, or enterprise security platforms. • Proven track record of owning and exceeding net revenue retention targets across large Enterprise accounts. • Demonstrated success managing complex, global accounts with multi-million dollar ARR and multi-year agreements. • Experience delivering executive-level forecasts and portfolio insights to senior leadership. • Demonstrated success driving strategic upsell and cross-sell initiatives across global organizations. • Experience engaging directly with CISOs and executive security stakeholders in consultative discussions.

🏖️ Benefits

• immediate participation in 1Password's benefits program (health, dental, 401k and many others) • utilization of our generous paid time off • equity grant • participation in our incentive programs