Director, Customer Success – S&O SASE

🕒 May 22

🏄 California, Texas – Remote

🏄 California – Remote 🤠 Texas – Remote

💵 $214k - $294k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

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Palo Alto Networks

WebsiteLinkedInAll Job Openings

10,000+ employees

🔒 Cybersecurity

🏢 Enterprise

💰 $1M Seed Round - Morta Security on 2013-02

Cybersecurity • Enterprise

Palo Alto Networks is a global cybersecurity company that provides AI-driven platforms, products, and services to protect networks, cloud workloads, endpoints, and applications. Its portfolio includes next-generation firewalls, SASE and Prisma Cloud (CNAPP) offerings, the Cortex security operations suite (XDR, XSOAR, XSIAM), and Unit 42 threat intelligence and incident response services. Palo Alto Networks helps enterprises secure AI deployments, automate SOC workflows, and prevent, detect, and respond to sophisticated threats across hybrid and multi-cloud environments.

📋 Description

• Define and execute the SASE Customer Success strategy focusing on TTV, adoption depth, and Gross/Net Retention • Lead, mentor, and scale a global team of CSEs • Develop playbooks for the customer lifecycle from hand-off to executive business reviews • Establish KPIs like Churn Rate, NPS, and Health Scores • Provide feedback to Product and Engineering for customer deployment challenges • Collaborate with Sales leadership for account growth strategies • Serve as executive sponsor for Tier-1 enterprise accounts and manage 'At-Risk' accounts

🎯 Requirements

• 10+ years in Customer Success, Account Management, or Professional Services in SaaS or Cybersecurity • At least 5 years in a leadership role • Deep understanding of SASE components (SD-WAN, CASB, ZTNA) • Familiarity with cloud providers (AWS, Azure, GCP) • Proven ability to manage $50M+ in ARR portfolios • Exceptional communication skills to explain complex security concepts • Data-driven and analytical, focusing on customer outcomes and continuous improvement • Bachelor's degree in Computer Science, Engineering, or Business; MBA or relevant technical certifications preferred

🏖️ Benefits

• Health insurance • 401(k) • Paid time off • Flexible work arrangements • Professional development opportunities • Stock options • Bonuses