Customer Success Manager

Job not on LinkedIn

🕒 May 21

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

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Synera

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

💰 $14.8M Series A on 2022-10

Multiply engineering capacity and slash decision cycles with a digital workforce that thinks, decides, and executes like your best engineers.

📋 Description

• Work cross-functionally with Account Executives, Marketing, Product, and Engineering teams. • Lead software rollouts ensuring customer value realization. • Act as the primary point of contact for strategic accounts, managing stakeholders and internal teams. • Build and expand enterprise relationships driving adoption through structured engagement. • Prepare and lead Executive Business Reviews and on-site workshops with customers.

🎯 Requirements

• 10+ years of experience in the engineering domain, including enterprise customer success, technical consulting, stakeholder management, and strategic account growth • Strong familiarity with CAx tools and their applications in industries such as automotive, aerospace, or consumer goods. • Confident engaging with senior stakeholders, including C-level executives. • Highly data-driven, able to interpret customer metrics and proactively mitigate churn risks. • Proactive, solution-oriented mindset with a proven track record of driving measurable account growth.

🏖️ Benefits

• Flexible working: you decide when & where to work (as long as you have a residency in the US). • Flexible public holidays: swap days off according to your values and beliefs! • Home office setup support + access to our office in Bremen, or co-working space in Boston. • Personal development budget of $2,500. • We don't count your vacation days as we trust all our team members to decide what's best for them and the company. • Access to the mental health platform nilo to support your well-being. • We support you with health insurance, and a 401(k) savings plan. • Regular team events, virtual coffee breaks, and spontaneous afterworks. • We also get together as a whole company for 2-3 day off-sites in Germany twice a year!