Field Representative Lead

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

2020 Companies

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

📣 Marketing

B2B • Marketing

2020 Companies is one of the premier outsourced sales and marketing agencies in the United States. With over 31 years of experience, the company is dedicated to elevating consumers, team members, and clients through innovative marketing strategies. They specialize in product demonstrations, training, assisted sales, merchandising, staffing, and consumer engagement, among other services. 2020 Companies partners with brands of all sizes to navigate challenges and achieve business goals, consistently delivering impressive results, including over 25 million in-person impressions annually and nearly $10 billion in client revenue.

📋 Description

• Coordinate and manage daily scheduling of field representatives • Assign, adjust, and maintain schedules to ensure coverage for required shifts and assignments • Monitor staffing levels and identify scheduling gaps or coverage risks • Address callouts, availability changes, and last-minute adjustments • Ensure assigned jobs are scheduled within required timeframes, typically within 48 hours • Balance workload distribution based on availability, skill set, location, and client requirements • Maintain accurate schedules in Salesforce, Teams, and scheduling platforms • Adjust schedules in real time for client changes, callouts, reassignments, or urgent requests • Support open-market coverage planning and route optimization • Communicate assignments, schedule changes, and updates to representatives • Serve as a point of contact and liaison for scheduling-related questions and issues • Partner with Market Leads and Shared Services leadership • Ensure representatives are responsive and acknowledge assigned jobs • Monitor hiring areas and ongoing staffing needs • Identify trends in scheduling gaps, workload volume, and coverage challenges • Escalate recurring staffing issues and operational risks to leadership • Develop and maintain standardized scheduling workflows and guidelines • Provide administrative support related to scheduling, workflow changes, and representative coordination • Assist with scheduling reports, tracking, and updates • Identify opportunities to streamline scheduling processes

🎯 Requirements

• Strong organizational and time-management skills with the ability to prioritize effectively • Excellent written and verbal communication skills • High attention to detail with a proactive problem-solving mindset • Ability to work independently and manage responsibilities in a remote environment • Comfort using multiple software platforms and tools simultaneously • Basic to intermediate computer proficiency • Experience or willingness to learn Dialpad, Salesforce, Airtable, Workday, and Microsoft Office Suite (Outlook, Excel, Teams) • Previous experience in scheduling, dispatch, workforce coordination, or administrative support • Experience supporting remote or field-based teams • Familiarity with high-volume scheduling environments is a plus • Ability to work from home independently and reliably • Full-time availability, adhering strictly to assigned shift hours • Ability to monitor, adjust, and manage schedules based on staffing gaps and operational needs • Reliable internet connection and a dedicated workspace

🏖️ Benefits

• Receive a competitive hourly rate, paid weekly • Work remotely, from home • Health/Dental/Vision benefits • 401K Program with matching • Paid Time Off • Paid Holidays • $30 Mobile Reimbursement • Scholarship opportunities for employees and direct family members • Employee Assistance Program • Leadership Development Program • Employees' special pricing for multiple clients • Personal development opportunities • Professional stretch assignments • Long-term career pathing options