Virtual Medical Receptionist, Patient Support Assistant

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20four7VA

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

20four7VA is a dedicated virtual assistant services company that provides customizable remote staffing solutions for businesses of all sizes. They offer a wide range of virtual assistant services, including administrative, business support, marketing, and technical assistance, helping clients to achieve efficiency and reduce overhead costs. With a robust team of skilled VAs, 20four7VA ensures that clients can focus on growing their business while their various needs are met by qualified professionals.

📋 Description

• Answer inbound patient calls through Vonage • Provide friendly and professional customer service • Schedule, reschedule, and confirm patient appointments • Respond to routine patient communications received through the medical record system • Assist patients with basic questions and escalate clinical questions to the appropriate provider • Handle frustrated or confused patients professionally and calmly • Send patients payment links when required • Assist patients who need help completing payments • Take payment information over the phone when necessary and securely enter it into the clinic’s payment system • Follow established procedures for handling sensitive payment information • Assist with routine medical certification administration • Access patient records within the OneStop system using client-provided information • Activate certifications according to established procedures • Download and send completed certification documentation to patients • Maintain accurate records of completed administrative actions • Assist with basic credentialing administration, including sending applications and payments • Follow up on outstanding emails and administrative requests • Maintain basic licensing and renewal trackers • Update Google Drive files and spreadsheets • Maintain accurate patient and administrative records • Support additional routine administrative tasks as assigned • Deliver high-quality, task-specific remote services to improve business efficiency, enhance service delivery, or support operational functions

🎯 Requirements

• Previous customer service experience required • Phone-based customer service or receptionist experience strongly preferred • Executive assistant or administrative support experience preferred • Healthcare or medical office experience is a plus but not required • Strong written and verbal English communication required • Native or near-native English speaking ability required • Experience scheduling appointments and managing customer records preferred • Comfortable handling confidential patient information • Basic Google Sheets and Microsoft Office proficiency • HIPAA certification is not required at hire; appropriate certification can be completed during onboarding • Exceptional customer service and phone communication skills • Friendly, patient, and professional when interacting with patients • Comfortable handling difficult conversations and de-escalating concerns • Highly organized with strong follow-through • Detail-oriented and dependable • Comfortable learning healthcare systems and administrative workflows • Able to work independently after receiving training • Knowledge of CharmHealth EHR, Vonage, OneStop, Microsoft Office/Outlook, Google Workspace, Google Calendar, Google Drive, and Google Sheets; training provided for CharmHealth EHR, Vonage, and OneStop • Availability for 20 contracted hours per week, Monday through Friday, generally 10:00 AM–2:00 PM EST • Must operate under a Master Services Agreement and Statement of Work as an independent contractor

🏖️ Benefits

• Competitive rates • Weekly payments • Various open roles are available • Free training and upskilling • Constant support and guidance • A vibrant community always ready to support you • HIPAA certification can be completed during onboarding • Hours may increase by the end of the year based on business needs and performance