Senior Network Support Engineer – AI Data Annotation

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🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🗽 New York – Remote

🗽 New York – Remote

💵 $40 - $60 / hour

⏳ Contract/Temporary

🟠 Senior

⬇️ Data Entry

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24-MAG

WebsiteLinkedInAll Job Openings

2 - 10 employees

🤝 B2B

💼 Consulting

B2B • Consulting

24-MAG is a commercial strategy and execution firm that helps B2B organizations design and implement systems, workflows, and operating rhythms for sales, client management, and cross-functional projects. They focus on transforming scattered processes into aligned, measurable, and scalable commercial functions—covering pipeline structure, account management frameworks, and operational discipline for teams seeking efficient, intentional growth.

📋 Description

• Review production networking data including logs, configurations, telemetry, and event streams • Label and classify network behaviours, incidents, anomalies, and recurring failure patterns • Identify relationships between symptoms, network events, and root causes • Produce structured annotations for AI and machine learning workflows • Troubleshoot complex enterprise networking incidents and reconstruct troubleshooting workflows • Perform packet-level analysis using Wireshark, tcpdump, SPAN captures, and similar tools • Diagnose enterprise Wi-Fi, authentication, roaming, interference, coverage, and wireless-performance issues • Evaluate incident-response and root-cause-analysis workflows • Identify gaps or inconsistencies in operational records and troubleshooting sequences • Help define schemas and structures for networking datasets • Translate infrastructure data into machine-learning inputs • Collaborate with technical teams developing autonomous infrastructure capabilities

🎯 Requirements

• Current or recent experience as a Level 3 / Tier 3 Network Support Engineer, Principal Support Engineer, Senior Network Engineer, or comparable escalation-focused role • Strong experience maintaining existing enterprise network infrastructure in production • Hands-on responsibility for final escalations, incident response, troubleshooting, RCAs, and on-call support • Direct experience supporting end-customer enterprise networks involving switches, wireless access points, and firewalls • Strong enterprise Wi-Fi expertise, including WLAN controllers and wireless troubleshooting • Hands-on knowledge of Cisco WLC, Aruba, Meraki, or comparable enterprise wireless platforms • Strong understanding of 802.1X, RADIUS, and enterprise authentication workflows • Practical packet-analysis experience using Wireshark, tcpdump, SPAN, or similar tools • Ability to interpret logs, configurations, telemetry, and event data from production systems • Interest in transforming infrastructure data into machine-learning training inputs • Strong written English and ability to document technical reasoning clearly • Candidates must be authorised to work in the United States or Canada without sponsorship • Individual contractor engagement only; corp-to-corp and agency billing arrangements are not supported • H1-B and STEM OPT support is unavailable

🏖️ Benefits

• Fully remote • Independent contractor engagement • Approximately 30–40 hours per week • Projects may be extended, shortened, or concluded based on project needs and performance