Director, Customer Implementations

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🔥 0 minutes ago

🏈 Alabama, Arizona, +26 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $150k - $165k / year

⏰ Full Time

🔴 Lead

🛠️ Implementation Specialist

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3E

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1988

📋 Compliance

☁️ SaaS

🤝 B2B

Compliance • SaaS • B2B

3E is a regulatory compliance software company that provides enterprise-grade solutions for chemical and product stewardship, safety data sheet (SDS) management and authoring, supply chain visibility, and sustainability. Built on three decades of curated regulatory intelligence, 3E offers AI-enabled regulatory data, integrated APIs, SAP integrations, and workflow tools to help manufacturers, suppliers, and compliance professionals manage global regulatory requirements (REACH, TSCA, GHS, PFAS, Proposition 65, etc. ), automate SDS workflows, and support product transparency and sustainability reporting. The company serves large B2B customers and supplier networks, managing tens of millions of SDS and engaging hundreds of thousands of suppliers.

📋 Description

• Lead, coach, and develop a global Customer Implementations team responsible for complex enterprise deployments across 3E’s product portfolio • Set implementation expectations, operating rhythms, delivery standards, and accountability • Raise standards for delivery quality, milestone discipline, risk management, customer communication, go-live readiness, and value realization • Build scalable implementation practices, including project plans, governance models, RACI frameworks, resource planning, delivery controls, and customer communication • Establish risk management practices to identify project health concerns, escalations, resource constraints, and delivery risks • Improve visibility into project health, customer risk, capacity, and delivery performance through dashboards, tools, and reporting • Bring structure and practical solutions to ambiguous, legacy, and complex customer situations • Partner with Customer Experience, Sales, Account Management, Customer Success, Product, Support, Technology, and Business Line leaders • Coach talent, address performance gaps, improve cross-product knowledge, and build accountability and continuous improvement • Identify opportunities to use AI, automation, workflow tools, and digital workers to scale implementation operations • Capture implementation insights to support renewals, expansions, account planning, and long-term customer success • Report to the VP of Customer Experience

🎯 Requirements

• 10+ years of experience in B2B SaaS implementation, professional services, information services, customer onboarding, and delivery operations • 6+ years of experience leading global, distributed, or multi-region teams in high-growth, scale-up, or PE-backed environments • Proven track record leading complex enterprise software implementations, including multi-product deployments and programs with significant data, integration, or regulatory complexity • Experience supporting enterprise products or implementation portfolios with meaningful commercial scale, ideally above $5M USD in revenue or ARR • Strong ability to connect implementation efforts to customer value, ACV, renewals, expansion opportunities, and revenue protection • Experience using AI, automation, dashboards, workflow tools, or digital workers to improve operational scale, reporting accuracy, and team efficiency • Ability to enhance implementation quality through project health systems and ensure go-live readiness and post-sale value realization • Experience navigating ambiguity, transformation, legacy processes, and complex customer needs • Strong customer-facing presence and ability to build trust, communicate clearly, and collaborate with enterprise customers and stakeholders • Based in the U.S. Eastern Time Zone • Eligible to work without sponsorship • Preferred: experience with regulated, data-heavy, or complex enterprise software environments • Preferred: experience with ERP integrations, data migration, interoperability, or multi-product enterprise deployments • Preferred: PMP certification or equivalent project/program management experience

🏖️ Benefits

• Health, dental, and vision insurance • Life insurance and disability coverage • Open PTO and parental leave • 401(k) plan with company matching • Employee assistance program • Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness) • Performance-based incentive eligibility • Equity eligibility