Care Coordinator

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🔥 0 minutes ago

🏈 Alabama, Florida, +6 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🥔 Idaho – Remote ⚜️ Louisiana – Remote 🎸 Mississippi – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $43.8k - $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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86Borders

WebsiteLinkedInAll Job Openings

11 - 50 employees

💰 $392k Venture Round on 2017-10

86Borders improves a health plan’s Star Ratings and other quality metrics by uniquely engaging with their most vulnerable members including DSNP, Medicare Advantage, and Medicaid. We combine empathetic care coordination with purpose-built technology and AI informed interventions to address member experience including MLR, HEDIS/HOS, CAHPS, SDOH and other quality metrics.

📋 Description

• Conduct outreach to motivate, facilitate, and educate members about the benefits of programs • Conduct assessments of the member’s status and develop a care plan with the member to address their goals. • Assessments are conducted by telephone and/or text. • Evaluate individual member care needs and communicate medical information to health care professionals. • Manage a caseload of members to ensure expedient contact is made with each member. • Facilitate coordination of care with providers and schedule appointments as needed. • Motivate members to be active and engaged participants in their health and overall well-being. • Identify and help address needs related to Social Determinants of Health. • Coordinate and complete correspondence according to established workflows. • Thoroughly and accurately document actions taken in a care management platform. • Make a high volume of outreaches to members, families, providers, or other recipients as needed to successfully perform the role.

🎯 Requirements

• 2+ years of experience in care coordination, case management, CHW work, pharmacy tech, or social services • Experience documenting case notes in a care management or electronic health record platform • Experience working with Medicaid and/or Dual Eligible patients • Experience with motivational interviewing • Remote-work readiness with a private home office and reliable internet • Experience working with customers over the phone and by text message • Strong written and verbal communication skills, including strong interpersonal skills, with professional, proactive, and collaborative communication • Strong time-management and problem-solving skills • Strong basic computer literacy (MacBook, Google Workspace, Slack, Zoom) • State location, licensure, or Spanish fluency may be required depending on the contract.

🏖️ Benefits

• 401(k) with employer matching • Medical, dental, and vision insurance, including a 100% employer-paid option • Paid time off, paid sick time off, and paid holidays • Remote work • Comprehensive training and development • 100% employer-paid short-term disability, long-term disability, and basic life insurance • Health Savings Plan with employer contributions • Employee assistance program (EAP)