Manager, Risk and Disputes

Job not on LinkedIn

🕒 July 29

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

8am

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

⚖️ Legal

☁️ SaaS

💳 Fintech

💰 Private equity on 2024-08

Legal • SaaS • Fintech

8am is a professional business platform that helps law firms, accounting firms, associations, and other professional services manage billing, payments, compliance, and case/practice workflows. The company offers a suite of SaaS products — including LawPay, MyCase, CasePeer, DocketWise, CPACharge, ClientPay, and AffiniPay — that combine payments, practice management, document and case tools, and practical AI features to automate work, improve cash flow, and maintain industry-specific compliance. 8am emphasizes secure, compliant payments (PCI Level 1, IOLTA compliance for legal), integration with other tools, and measurable time and productivity savings for professionals.

📋 Description

• Manages and monitors the Dispute Defense team in order to uphold our excellent client service. • Works with our clients to help them dispute chargebacks. • Performs collections when our customer loses a chargeback case. • Ensure all chargeback responses are submitted within industry timeframes. • Manage workload of the team. • Reporting on win percentages. • Helps the team monitor chargeback ratios and manage chargeback reduction plans. • Collaborative work with our processing partners on vision and process alignment. • Focus on evolving processes and eliminating manual workflows.

🎯 Requirements

• Bachelor's Degree required. • “Can-do” attitude that is always willing to go above and beyond their everyday tasks. • Strong attention to detail and organizational skills. • Ability to excel in a collaborative, team environment. • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Office Suite of tools (Gmail, Drive, Sheets, Docs). • AI forward in automating process work flows. • Strong background and understanding of the chargeback process and industry regulations. • Experience in managing a high functioning team. • Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.

🏖️ Benefits

• Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees. • Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members. • Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents. • Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching. • Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development. • Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually). • Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform.