Senior Manager, Field Service Engineering

Job not on LinkedIn

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $140k - $160k / year

⏰ Full Time

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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908 Devices

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🎖️ Defense

🏥 Healthcare

🏭 Manufacturing

Defense • Healthcare • Manufacturing

908 Devices is a leader in next-generation chemical analysis tools that provide critical information at the point-of-need for health, safety, and defense applications. Their advanced handheld and portable devices, including the MX908, VipIR, and XplorIR, rapidly detect, identify, and monitor a wide array of chemical substances, including toxic gases and narcotics. Designed for use by first responders and law enforcement, these devices enable swift decision-making to enhance public safety and combat illegal activities such as drug trafficking and terrorism.

📋 Description

• Lead and grow the Field Service Engineering team • Recruit and onboard Field Service Engineer talent • Manage the full lifecycle of the international service center network, including partner selection, onboarding, auditing, training, parts processing, and performance management • Lead on-site customer visits to inspect, audit, and service deployed hardware fleets • Build scalable processes for large-scale field assessments • Provide personal on-call support to the 24/7 service line • Manage team scheduling to ensure consistent Field Service Engineer coverage • Serve as senior technical resource for RMA and DOA escalations • Drive cross-functional resolution with Operations, Engineering, and Quality • Contribute field service insights to product quality reviews, NPI, and serviceability improvements • Support Sales and Customer Success on service-related inquiries

🎯 Requirements

• Bachelor's degree in Engineering or Applied Science (or equivalent experience) • 5+ years in field service engineering or hands-on technical support • 2+ years of people management experience • Experience managing a service center, distributor service, or depot repair network • Familiarity with RMA/DOA and warranty processes • Ability to troubleshoot complex electro-mechanical or analytical instrument hardware • Experience in CBRN detection, analytical instrumentation, or public safety hardware preferred • Excellent communication skills • Strong organizational and project management abilities • Willingness to travel 40%, including internationally

🏖️ Benefits

• Annual incentive bonus eligibility • Long-term incentives