Configuration Manager – Documentation Specialist, Tech Writer

Job not on LinkedIn

🔥 21 hours ago

🇺🇸 United States – Remote

💵 $98.1k - $125k / year

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

✏️ Content Writer

👻 Ghost score 0%

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9th Way Insignia

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

9th Way Insignia is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that serves the federal government by delivering modern technology solutions and thought leadership. The company specializes in cybersecurity, automation, and data science to streamline operations and reduce costs for Federal agencies. By leveraging automation and artificial intelligence, 9th Way Insignia helps optimize workflows, eliminate redundancies, and enhance mission-critical operations, ensuring efficiency and significant savings for clients.

📋 Description

• Develop, edit, format, maintain, and publish technical documentation supporting cybersecurity architecture, security engineering, operations, modernization, and program management • Translate complex technical concepts, engineering designs, cybersecurity requirements, and SME input into clear, concise, accurate, audience-appropriate documentation • Develop and maintain SOPs, technical procedures, plans, reports, diagrams, templates, configuration documentation, training materials, test documentation, and other contract deliverables • Review documents for clarity, consistency, accuracy, completeness, grammar, formatting, terminology, and compliance with Government-approved templates and standards • Coordinate with cybersecurity architects, engineers, analysts, developers, project managers, and technical SMEs to ensure documentation accurately reflects technical solutions, configurations, risks, requirements, and operational processes • Document technical processes, system configurations, operational procedures, change-management processes, and configuration-management procedures • Support configuration-management and change-management processes for systems, applications, infrastructure, documentation, and technical deliverables • Track configuration items, baselines, revisions, approvals, ownership, dependencies, and changes throughout the project lifecycle • Maintain a CMDB or comparable configuration repository and an organized, searchable, version-controlled Artifact Library • Apply ITSM/ITIL principles, Government-approved taxonomy, naming conventions, metadata, version control, and records-management practices • Ensure deliverables comply with Section 508 accessibility requirements and Government-approved templates • Develop and maintain security architecture, security engineering, cybersecurity operations, configuration, training, technical diagram, and knowledge-management documentation • Support change-control activities, technical reviews, project meetings, approval workflows, quality-control reviews, and Government submission of deliverables • Maintain traceability between requirements, configuration items, engineering changes, documentation updates, and approved system baselines • Protect sensitive information using approved Government security controls and procedures • Maintain documentation across the full project lifecycle • May require up to two onsite travel visits per year

🎯 Requirements

• Minimum of 5 years IT experience, including at least 3 years of Configuration Management/Tech Editing experience at a large corporation or Government agency similar in size/scope to GSA, IRS, DoD or VA • A Master’s degree in a related IT field may substitute for up to 2 years of the required experience • Expertise in configuration management, change management, or related roles within IT or software development environments • Expertise overseeing and maintaining configuration items such as hardware, software, documentation, and other deliverables • Expertise documenting technical processes, system configurations, and change management procedures • Expertise with IT service management (ITSM) frameworks and best practices, such as ITIL • Proven experience maintaining a centralized Configuration Management Database (CMDB) • Expertise in project management or working in a project-oriented environment • Understanding of how configuration management fits into the overall project lifecycle within a large corporation and Government agency similar in size/scope to GSA, IRS, DoD or VA • Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Voluntary Life Insurance • 401(k) • Basic Life A&D • Short-term disability (STD) • Long-term disability (LTD) • PTO • Telehealth • Paid holidays • FSA • HSA • Employee Assistance Program (EAP) • Traveling Assistance