Systems Administrator

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9th Way Insignia

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🔒 Cybersecurity

🤖 Artificial Intelligence

🏛️ Government

Cybersecurity • Artificial Intelligence • Government

9th Way Insignia is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that serves the federal government by delivering modern technology solutions and thought leadership. The company specializes in cybersecurity, automation, and data science to streamline operations and reduce costs for Federal agencies. By leveraging automation and artificial intelligence, 9th Way Insignia helps optimize workflows, eliminate redundancies, and enhance mission-critical operations, ensuring efficiency and significant savings for clients.

📋 Description

• Provide on-site and remote administration and maintenance support for VA storage, server, backup, disaster recovery, and systems-management environments. • Install, upgrade, repair, configure, and retire hardware and software. • Troubleshoot system and storage configurations. • Apply approved application and security patches. • Manage system access. • Monitor logs and resource utilization. • Perform performance tuning and capacity-planning activities. • Create, execute, and monitor backups and data restorations. • Investigate replication and checkpoint issues. • Provision storage to VMware, Windows, and Linux hosts. • Support monthly coordinated installations. • Assist with inventory management for hardware and software resources. • Support SCCM test environments by testing operating-system deployments, application packages, upgrades, and Microsoft patches. • Respond to help-desk tickets. • Provide Tier 1 and Tier 2 troubleshooting assistance. • Support disaster-recovery and security activities. • Remediate identified vulnerabilities. • Create and maintain operating instructions, standard operating procedures, user guides, installation instructions, and monthly status documentation.

🎯 Requirements

• Relevant experience administering enterprise Windows Server, Linux, VMware, storage, backup, or systems-management environments • Experience installing, configuring, upgrading, troubleshooting, and maintaining server hardware and software • Experience monitoring system logs, processor utilization, memory, storage capacity, system performance, and availability • Experience applying operating-system, application, and security patches in a controlled enterprise environment • Experience administering backup and restoration processes and supporting disaster-recovery or business-continuity activities • Experience supporting virtualized server environments and provisioning storage to Windows, Linux, or VMware hosts • Familiarity with enterprise storage, backup, or hyperconverged technologies such as NetApp, Dell/EMC, Cohesity, Cisco HyperFlex, or Commvault • Experience supporting Microsoft SCCM or a comparable enterprise systems-management and software-deployment platform • Experience responding to service requests and incidents through an enterprise ticketing platform such as ServiceNow • Ability to troubleshoot complex technical issues, identify root causes, implement corrective actions, and document resolutions • Ability to create and maintain technical documentation, including standard operating procedures, operating instructions, installation instructions, and user guides • Strong written and verbal communication skills and the ability to work effectively with VA personnel, remote support teams, vendors, and other technical stakeholders • Availability to support alternate shifts, scheduled weekend maintenance, and occasional after-hours emergency support when mission requirements dictate • Ability to obtain and maintain a VA Public Trust background investigation at the Tier 2, Moderate Risk level

🏖️ Benefits

• Medical • Dental • Vision • Voluntary Life Insurance • 401(k) • Basic Life A&D • STD • LTD • PTO • Telehealth • Paid holidays • FSA • HSA • Employee Assistance Program (EAP) • Traveling Assistance