Senior Director, Personal Lines Solutions – Core Insurance Application Support

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🔥 1 hour ago

🌵 Arizona, California, +3 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ☕ Washington – Remote

⏰ Full Time

🟠 Senior

🔒 Insurance

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CSAA Insurance Group, a AAA Insurer

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💸 Finance

👥 B2C

Insurance • Finance • B2C

CSAA Insurance Group is a leading insurance provider affiliated with AAA, offering a variety of insurance products including auto, home, and other coverage options tailored to meet the needs of its members across several states. The company prioritizes excellent customer service and convenience, providing online policies management, claims assistance, and resources for members to maximize their benefits. CSAA Insurance Group is committed to improving the insurance experience through user-friendly services and a strong emphasis on customer satisfaction.

📋 Description

• Set the strategy for Personal Lines technology delivery and core insurance application support. • Lead direct and matrixed teams across application delivery, production support, and service operations. • Develop and communicate technology roadmaps that align with business goals. • Partner with executive leaders to prioritize initiatives, manage risks, and support enterprise objectives. • Build an inclusive, collaborative team culture focused on trust, accountability, learning, and results. • Coach and develop leaders, managers, and individual contributors. • Oversee a portfolio of Personal Lines projects, including core system changes, digital integrations, and financial system integrations. • Ensure projects are aligned to business priorities, delivery timelines, and expected value. • Guide teams using Agile practices to improve planning, delivery, and collaboration. • Define and lead the application support strategy for core insurance platforms. • Oversee 24/7 production support operations for critical applications. • Monitor service performance using service-level measures, key performance indicators, and business partner feedback. • Improve service management practices using ITIL or similar frameworks.

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Systems, a related field, or equivalent work experience. • Significant experience leading technology, application support, or enterprise platform teams. • Experience supporting complex business-critical applications. • Experience leading large teams, including managers and individual contributors. • Strong understanding of application support, service management, incident management, and production operations. • Experience with modern technology environments such as cloud platforms, APIs, microservices, or distributed systems. • Experience managing budgets, vendors, staffing plans, or resource allocation. • Ability to communicate clearly with technical teams, business partners, and executive leaders. • Experience managing risk, compliance, controls, or audit-related activities.

🏖️ Benefits

• Professional development opportunities • Wellness programs