Commercial Casualty Supervisor, Complex Claims

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama, Arizona, +39 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $110.7k - $147.5k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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AAA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1902

🚘 Automotive

🛡️ Insurance

📦 Logistics

Automotive • Insurance • Logistics

AAA is a federation of affiliated automobile clubs, offering various travel-related services and products primarily for its members. It provides emergency roadside assistance, travel planning tools, and member discounts both domestically and internationally. Each club operates independently within its own geographical area, serving its local members while adhering to AAA's overarching standards. AAA also sells travel products like maps and guides, offering resources to assist with international travel. The organization facilitates a network where membership benefits, such as global discounts and emergency services, are extended to international members traveling in the United States and vice versa.

📋 Description

• Supervise complex 1st and 3rd party auto and commercial injury claims, including minor to complex litigated claims • Supervise claims in multiple states virtually • Evaluate coverage questions and provide approval decisions • Evaluate cases and provide guidance and settlement authority above representatives' authority • Potentially manage the First Notice of Loss injury queue • Act as claims liaison in partner states and build relationships with partner clubs • Oversee investigation, evaluation, negotiation, and resolution of claims • Provide technical guidance to adjusters on coverage, liability, settlement authority, and complex issues • Direct daily business unit operations, including workflow distribution, phone queue management, staffing, and coverage across multiple shifts • Establish and monitor employee performance goals, departmental objectives, and service standards • Monitor claims quality and customer service performance through file reviews, QARs, surveys, and feedback • Ensure compliance with company policies, procedures, safety standards, and Department of Insurance regulations • Participate in specialty Committee Review Processes and facilitate meetings • Recommend operational, process, and resource-utilization improvements • Support recruitment, interviewing, hiring decisions, budget planning, and resource oversight • Collaborate with cross-functional teams and serve as liaison for commercial customers and brokers • Identify training needs and coordinate development opportunities • Coach, mentor, provide feedback, and recognize employee and team achievements • Manage performance evaluations, compensation and promotion recommendations, and disciplinary actions • Oversee DOI, company, and customer complaint resolution • Oversee internal and external counsel, defense costs, legal billing, and fee arrangements • Manage client communications and collaboration on litigation matters • Monitor and report extra-contractual case status to Executive Committees • Foster a collaborative, inclusive, psychologically safe environment and support company culture • Translate enterprise strategy and priorities for team members • Travel as needed for enterprise, divisional, team, and other in-person meetings

🎯 Requirements

• 5+ years of experience in a progressively responsible professional and/or supervisory position within a claims environment • 7+ years of complex claims experience • Demonstrated technical expertise in handling casualty claims of varying complexity relevant to the adjuster roles supervised • High School (HS)/GED or 3-year customer service experience in a virtual environment leveraging internet, phone, and chat features • Must hold an Adjuster license for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment • Bachelor's degree (BA/BS) in a related field • Two or more years of litigation experience, preferably involving Special Investigations Unit (SIU) claims • Professional designation or certification such as Associate in Claims (AIC), Chartered Property Casualty Underwriter (CPCU), or ICAR • Applicants must have authorization to work indefinitely in the US • Mobilitas does not provide visa sponsorship for this role

🏖️ Benefits

• Annual bonus eligibility for most roles • 401(k) with a company match • Career growth and development opportunities • Flexible Workplace with remote-first culture and Home-Flex roles • Flexibility to work from various locations including Mobilitas offices • Inclusive and welcoming workplace • Reasonable accommodations for qualified applicants and employees with disabilities or other limitations