Commercial Claims Programs Consultant

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🔥 2 minutes ago

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Logo of AAA

AAA

5001 - 10000 employees

Founded 1902

🚗 Transport

👥 B2C

Transport • B2C • Travel

AAA is a federation of affiliated automobile clubs, offering various travel-related services and products primarily for its members. It provides emergency roadside assistance, travel planning tools, and member discounts both domestically and internationally. Each club operates independently within its own geographical area, serving its local members while adhering to AAA's overarching standards. AAA also sells travel products like maps and guides, offering resources to assist with international travel. The organization facilitates a network where membership benefits, such as global discounts and emergency services, are extended to international members traveling in the United States and vice versa.

📋 Description

• Monitor and ensure TPA compliance with operational standards, SLAs, and contractual requirements • Facilitate onboarding new clients and TPA partners • Build relationships with client and partners to ensure clear communication, expectation and align on performance standards. • Lead quarterly and ad-hoc TPA due diligence reviews. • Drive strategic and operational initiatives across internal and external partnerships. • Manage multiple priorities across TPAs and programs. • Collaborate cross-functionally with internal teams. • Serve as escalation point for operational issues with internal partners, vendors and 3rd party providers. • Prepare reports, dashboards, and presentations for review by multiple parties up to and including executive leadership. • Monitor claim funding accounts and reconciliation practices. • Analyze indemnity and expense trends for leakage. • Analyze existing claims data and identify trends or performance gaps (severity, cycle time, litigation rates). • Deliver insights to leadership and external TPA partners. • Facilitate client meeting preparation, reporting, and follow-up actions.

🎯 Requirements

• Bachelor’s Degree in related subject (Business) or equivalent combination of education and experience. • 8+ years of property & casualty insurance experience, preferably in auto and liability claims.

🏖️ Benefits

• total compensation package • annual bonus eligibility for most roles • 401(k) with a company match

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