Capacity Planning Consultant

🔥 9 minutes ago

🦌 Connecticut – Remote

🦌 Connecticut – Remote

💵 $74.4k - $111.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

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The Hartford

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1810

💸 Finance

👥 B2C

Insurance • Finance • B2C

The Hartford is a well-established insurance company offering a variety of products including auto, home, and business insurance. With over 200 years of experience, it caters to both individuals and small to midsize businesses, providing tailored insurance solutions and employee benefits. The company is particularly known for its AARP-endorsed auto and home insurance programs, which offer exclusive benefits and discounts for members.

📋 Description

• Act as liaison between Operations, Training, HR, Finance and Expense business partners with regards to staffing and capacity planning • Develop and maintain strong working relationships with partners • Establish staff plans and/or capacity requirements based on data and analytics • Conduct planning meetings to discuss and or communicate capacity needs, risks, opportunities and results to various functions • Conduct detailed variance analytics and identify key business drivers of change • Influence and negotiate with business partners and colleagues • Working closely with the Operational Lines Finance, Expense and Operations leads, identify trends, quantify impacts, and communicate business results relative to staffing implications • Understand the interrelationship between model variables and the impact to service level commitments • Develop benchmarking metrics in order to understand efficiency/productivity of actual planned staffing levels • Develop and maintain expertise in business process

🎯 Requirements

• Experience in constructing quantitative analysis • Experience in building capacity plans for both call center and back office operations • Long term workforce modeling, building and maintenance • Long term Forecasting experience looking out at least 2 years • Service Operations/Contact Center and/or business forecasting experience • Bachelor’s Degree preferred • Strong quantitative and mathematical skills • Possesses strong to advanced MS EXCEL skills • Familiarity with IEX and workforce planning tools • Adept in data mining, data analysis, and data presentation • Strong analytical, critical-thinking, and problem-solving skills • Effective written and verbal communication skills a must

🏖️ Benefits

• Health insurance • 401(k) • Paid time off • Professional development opportunities • Bonuses