Membership Retention Associate, FT

Job not on LinkedIn

🔥 0 minutes ago

🦌 Connecticut, Kentucky, +7 more states – Remote

🦌 Connecticut – Remote 🐎 Kentucky – Remote 🏖️ New Jersey – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🔔 Pennsylvania – Remote 🗿 South Dakota – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $17 - $23 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

AAA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1902

🚗 Transport

👥 B2C

Transport • B2C • Travel

AAA is a federation of affiliated automobile clubs, offering various travel-related services and products primarily for its members. It provides emergency roadside assistance, travel planning tools, and member discounts both domestically and internationally. Each club operates independently within its own geographical area, serving its local members while adhering to AAA's overarching standards. AAA also sells travel products like maps and guides, offering resources to assist with international travel. The organization facilitates a network where membership benefits, such as global discounts and emergency services, are extended to international members traveling in the United States and vice versa.

📋 Description

• Deploys deep product knowledge, problem solving, selling and customer service skills to differentiate AAA from its competitors and communicate the full value of the membership and AAA brand. • Provides courteous and professional counseling in responding to Member inquiries concerning membership benefits and services, including Financial Services, Roadside Assistance, Travel Services, Insurance and other Member services. • The desired outcome is to ensure Members recognize the value of membership benefits, products and services provided and renew their membership. • The incumbent will need to meet or exceed established production goals to be successful. • Operate automatic call distribution (ACD) softphone and PC running Windows-based and Internet applications. • Accurately gather, document and respond to Members’ needs and matches these needs to appropriate and relevant AAA products and services while demonstrating a pleasant and professional telephone manner. • Deliver extraordinary customer service to ensure Member satisfaction and create a positive impact on membership renewal rates. • Cross sell additional membership products or upsell additional products, when appropriate. • Contact Members by phone or email upon non-renewal in an attempt to renew membership coverage. • Collaborate with others to achieve results; sharing ideas and knowledge to build morale and cohesion within the group. • Maintain training and knowledge of all AAA Club Alliance membership products and other Member benefits/services through completion of ongoing training courses provided. • Stays current regarding competitive offerings to a specific benefit level as compares directly to AAA membership. • Handles complex calls by defusing frustrated or upset callers and can tailor the conversation and membership benefits discussion to each individual caller.

🎯 Requirements

• High School Diploma or equivalent • Two (2) to five (5) years of customer sales and service and/or retention experience. • Previous inside sales skills that focus on customer care are desirable. • Maintains exceptional attendance and punctuality. • This position is emergency personnel. • Has the ability to work overtime and/or holiday as necessitated by business need and/or weather conditions. • Effective analytical and oral communication skills to enable accurate completion of assignments, proper handling of problem situations and constructive interactions (inbound, outbound and written) with others. • Ability to obtain appropriate licensing for sales and service as required within 90 days of hire.

🏖️ Benefits

• Medical, Dental, Vision and Prescription coverage • 401(k) plan with company match up to 7% • FREE AAA Premier Membership • FREE Life Insurance • Auto repair, travel, and merchandise discount • Tuition reimbursement • Disability Insurance • Supplemental Insurances • Pet Insurance • Legal Insurance