P&C Licensed Insurance CSR

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔒 Insurance

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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AAA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1902

🚘 Automotive

🛡️ Insurance

📦 Logistics

Automotive • Insurance • Logistics

AAA is a federation of affiliated automobile clubs, offering various travel-related services and products primarily for its members. It provides emergency roadside assistance, travel planning tools, and member discounts both domestically and internationally. Each club operates independently within its own geographical area, serving its local members while adhering to AAA's overarching standards. AAA also sells travel products like maps and guides, offering resources to assist with international travel. The organization facilitates a network where membership benefits, such as global discounts and emergency services, are extended to international members traveling in the United States and vice versa.

📋 Description

• Provide price quotes on all insurance products using applicable underwriting, business rules, and discounts to complete sales • Rewrite and reinstate insurance policies according to underwriting and business rules • Complete membership and insurance applications, endorsements, and change forms • Accept and process point-of-sale payments • Make outbound follow-up calls in response to customer questions or complaints • Respond to inquiries from sales representatives, insureds, mortgage companies, and other sources regarding ratings, premiums, billing problems, and cancellations • Obtain and verify payments and other information • Process customer policies, endorsements, status changes, and coverage changes efficiently • Assist agents in resolving technical and business-related issues • Assist other Customer Interaction Centers, including Emergency Road Service, Claims, Membership, and Travel, when necessary • Deliver customer service, explain product benefits, identify coverage opportunities, support sales goals, and enhance the member experience in a high-volume call center

🎯 Requirements

• High School Diploma or equivalent (GED) • Experience providing a high level of customer-focused service • Experience navigating through a PC Windows environment and accessing multiple applications • Experience managing and navigating multiple sources of information and applying them as needed • Experience performing monetary transactions • Experience cross-selling • Current Property & Casualty Insurance license • May be required to attain and maintain state membership licenses as appropriate by the department • Willingness and ability to work extended/irregular hours, including weekends and holidays • Ability to work Monday–Friday training hours of 9:00 AM–5:30 PM EST • Ability to work assigned production schedules and Saturday rotations • Ability to work remotely full-time, with temporary reporting to a designated ACG facility if connectivity or service-level issues occur and the employee is located within 50 miles of an office • Preferred: college-level coursework, certification, or equivalent relevant continuous learning • Ability to manage concurrent customer interactions across chat, voice, and email platforms

🏖️ Benefits

• Overtime earning potential at time and a half the hourly wage • Fully paid training • $1,000 sign-on bonus for Licensed Property and Casualty Agents; applicants must be new to ACG • Medical plans with multiple coverage options, including HSA eligibility • Prescription drug coverage • Dental and vision benefits • Employee Assistance Program • Company-paid basic life insurance • Optional supplemental life insurance and dependent coverage • Short-term and long-term disability coverage • Critical illness, accident, and pet insurance options • 401(k) plan with automatic deferral, company match, additional company contribution, and immediate/three-year vesting terms • Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options • Paid Time Off (PTO) • 10 company-paid holidays annually for full-time employees • 1 mental health day, floating holidays, and volunteer day • Paid parental, bereavement, jury duty, and military leave • Tuition assistance up to $5,250 annually; 80% covered by ACG • Professional certification support with 100% reimbursement for eligible programs • Career development and advancement opportunities • Complimentary AAA membership with roadside assistance and travel discounts • Adoption assistance program