Sales Associate, Travel Contact Center

Job not on LinkedIn

🔥 2 minutes ago

🦌 Connecticut, Kansas, +9 more states – Remote

🦌 Connecticut – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🏖️ New Jersey – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🔔 Pennsylvania – Remote 🗿 South Dakota – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $16 - $21 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AAA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1902

🚘 Automotive

🛡️ Insurance

📦 Logistics

Automotive • Insurance • Logistics

AAA is a federation of affiliated automobile clubs, offering various travel-related services and products primarily for its members. It provides emergency roadside assistance, travel planning tools, and member discounts both domestically and internationally. Each club operates independently within its own geographical area, serving its local members while adhering to AAA's overarching standards. AAA also sells travel products like maps and guides, offering resources to assist with international travel. The organization facilitates a network where membership benefits, such as global discounts and emergency services, are extended to international members traveling in the United States and vice versa.

📋 Description

• Serve Members and non-Members through telephone, email, and web chat channels • Sell and service air, car, rail, and hotel reservations • Match travel products and services to Member and non-Member needs while maximizing Membership and Travel benefits • Book and counsel customers on primarily domestic air, rail, hotel, and car reservations • Use automated airline reservation and ticketing systems and travel partner booking sites • Comply with ARC regulations and Club policies regarding collection and handling of assets • Accurately process incoming calls, emails, and web chats while identifying upsell and cross-sell opportunities • Create and maintain long-term relationships with travel clients to foster repeat business • Meet or exceed production and performance requirements • Participate in testing new systems and procedures • Demonstrate creative problem-solving and identify alternatives • Stay current on travel products, services, policies, and platform developments • Assist Members with auto travel plans by providing hotel reservations along planned routes • Perform other duties as assigned

🎯 Requirements

• High School Diploma or equivalent • 18 months of sales/customer service experience • Call Center/inbound call taking experience preferred • Effective written and oral communication skills • Ability to multi-task/seek resolution • A quiet, private workspace free from distraction or interruption • Stable, high-speed, hard-wired internet connection via Ethernet cable required throughout employment; wireless, DSL, hot spots, satellite, or shared/public internet connections are prohibited • Successful completion of virtual training class • Able to work weekends, overtime and/or holidays as required • This position does not allow flexibility to provide care to others in the household • Must reside in Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, Washington, DC, or West Virginia

🏖️ Benefits

• Paid virtual training • Required computer equipment provided • Health insurance (Medical, Vision, Prescription Drug and Dental) • Free life insurance • Tuition reimbursement • Flexible spending accounts • Wellness and Health Advocate Programs • 401(k) with employer match up to 7% • Auto repair, travel and merchandise discounts • Free AAA Premier Membership • Up to 2 weeks paid parental leave • More than 2 weeks of PTO within the first year • Paid company holidays • Company-provided volunteer opportunities and 1 volunteer day per year • Continual learning reimbursement up to $5,250 per year • Monthly incentive plan based on individual performance

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