
5001 - 10000 employees
Founded 1902
🚘 Automotive
🛡️ Insurance
📦 Logistics
Automotive • Insurance • Logistics
AAA is a federation of affiliated automobile clubs, offering various travel-related services and products primarily for its members. It provides emergency roadside assistance, travel planning tools, and member discounts both domestically and internationally. Each club operates independently within its own geographical area, serving its local members while adhering to AAA's overarching standards. AAA also sells travel products like maps and guides, offering resources to assist with international travel. The organization facilitates a network where membership benefits, such as global discounts and emergency services, are extended to international members traveling in the United States and vice versa.
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5001 - 10000 employees
Founded 1902
🚘 Automotive
🛡️ Insurance
📦 Logistics
Automotive • Insurance • Logistics
AAA is a federation of affiliated automobile clubs, offering various travel-related services and products primarily for its members. It provides emergency roadside assistance, travel planning tools, and member discounts both domestically and internationally. Each club operates independently within its own geographical area, serving its local members while adhering to AAA's overarching standards. AAA also sells travel products like maps and guides, offering resources to assist with international travel. The organization facilitates a network where membership benefits, such as global discounts and emergency services, are extended to international members traveling in the United States and vice versa.
• Facilitate classroom, virtual, and field-based training programs for ICS personnel on ERS policies, procedures, regulations, and service standards • Deliver hands-on instruction covering towing operations, battery services, lockout techniques, dispatch systems, and roadside assistance best practices • Conduct presentations, workshops, and coaching sessions to support employee development and operational excellence • Travel overnight on a scheduled basis to support training initiatives across assigned territories • Provide technical guidance and support in reviewing and resolving member complaint cases • Partner with ERS leadership and operational teams to identify training needs, performance gaps, and coaching opportunities • Monitor training effectiveness and recommend continuous improvement strategies • Maintain accurate training records and prepare daily activity logs, weekly summaries, and monthly reports
• Bachelor's degree or an equivalent combination of education and relevant work experience required • Minimum of three (3) years of training, coaching, or instructional experience within the automotive service, towing, roadside assistance, or related industry preferred • Strong verbal and written communication skills with the ability to effectively present information to diverse audiences • Demonstrated ability to build relationships, influence others, and deliver engaging training experiences • Proficient in facilitating both in-person and virtual learning environments • Valid driver's license with an acceptable driving record required • Knowledge of roadside assistance, towing operations, automotive service procedures, and service provider management • Experience utilizing dispatch technology and roadside service applications • Strong organizational skills with the ability to manage multiple priorities and travel independently • Ability to travel overnight on a scheduled basis
• Health coverage for medical, dental, vision • 401(K) saving plans with company match • Tuition assistance • Floating holidays and PTO for community volunteer programs • Paid parental leave • Wellness programs • Employee discounts (membership, insurance, travel, entertainment, services and more!)
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