Senior Consultant, Operations Process Innovation

🔥 0 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

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AAA Life Insurance Company

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1969

⚕️ Healthcare Insurance

💸 Finance

Healthcare Insurance • Finance • Insurance

AAA Life Insurance Company is a provider of various life insurance products, including Term Life Insurance, Whole Life Insurance, Universal Life Insurance, and Accident Insurance. They also offer annuities and a range of resources to help customers understand their insurance needs. With a focus on customer support and education, AAA Life Insurance Company aims to simplify the process of obtaining life insurance and offer tailored solutions to protect the financial future of individuals and their families.

📋 Description

• Lead the identification, redesign, and implementation of end-to-end business processes to enable automation and AI at scale • Partner with business leaders to uncover inefficiencies, challenge legacy workflows, and define future-state operating models • Translate business problems into automation and AI-enabled solutions, working closely with architects and developers to deliver outcomes • Drive the full lifecycle of initiatives—from problem identification and solution design through implementation, adoption, and measurable impact • Ensure solutions are scalable, sustainable, and aligned with enterprise architecture and long-term strategy • Act as the bridge between business and technology, ensuring solutions are both technically feasible and operationally effective • Influence stakeholders across all levels without direct authority, building alignment and momentum for change • Establish and track success metrics, including time to serve members, quality improvements, and overall experience enhancements • Identify opportunities to expand automation and AI capabilities across functions, helping scale impact across the organization • Continuously evaluate emerging tools and technologies to enhance automation and AI capabilities

🎯 Requirements

• Bachelor’s degree in Business, Operations, Information Systems, Engineering, or a related field • 4–7+ years of experience in process improvement, operations, automation, or consulting • Proven track record of driving measurable productivity improvements through process redesign, automation, or technology enablement • Strong understanding of automation capabilities, including RPA tools (UiPath or similar) and exposure to AI-driven solutions • Experience leading complex, cross-functional initiatives from ideation through implementation and adoption • Demonstrated ability to independently solve complex problems and drive outcomes in ambiguous environments • Experience working with data (Excel, SQL, or similar tools) to analyze performance and inform decision-making • Strong understanding of change management principles and experience driving adoption across business teams

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage starting from your first day • Employer 401k match and employer contribution to a pension plan • Generous PTO and paid parental leave to support your family needs • Various associate resource groups and community involvement initiatives