Patient Access Concierge – Cerner EMR

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Abax Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🏥 Healthcare

☁️ SaaS

🤝 B2B

💰 $2M Seed Round - Abax Health on 2022-08

Healthcare • SaaS • B2B

Abax Health is a healthcare technology and services company focused on improving the front end of the revenue cycle for health systems. It combines AI-powered software (AbaxOne) with full-service patient access outsourcing (Abax360), referral data mining and automated/human-enabled patient engagement (AbaxInsight), and patient access support services to reduce unscheduled referrals, streamline scheduling, financial clearance, and contact center operations. Abax Health aims to recover lost revenue, reduce denials, improve patient experience, and ease staff burnout by integrating scheduling, contact center, and financial clearance workflows and providing managed staffing and analytics.

📋 Description

• Accurately collect, verify, and maintain patient demographic, insurance, and clinical information • Review patient accounts for completeness and resolve registration discrepancies prior to scheduled services • Ensure all required documentation is complete and accurately recorded • Verify insurance eligibility, benefits, referrals, and authorization requirements across a variety of payer types • Obtain, monitor, and document prior authorizations and referrals while ensuring payer requirements are met • Investigate and resolve complex insurance eligibility, authorization, and coverage issues independently • Communicate authorization requirements, financial responsibility, and coverage concerns to patients, providers, and internal stakeholders • Schedule, reschedule, and coordinate appointments while following client and provider scheduling guidelines • Serve as a point of contact for escalated patient, provider, and client inquiries • Deliver exceptional customer service while resolving complex scheduling and patient access issues • Maintain complete, accurate, and timely documentation within all assigned systems • Ensure compliance with HIPAA, client requirements, payer guidelines, and organizational policies • Identify workflow inefficiencies and recommend process improvements that enhance operational performance • Participate in departmental meetings, quality initiatives, and continuous improvement efforts

🎯 Requirements

• High School Diploma or GED required • One to four years of Patient Access, Medical Scheduling, Registration, or related healthcare experience required • Demonstrated ability to independently verify insurance eligibility, obtain prior authorizations, and manage appointment scheduling • Experience resolving moderately complex insurance, authorization, or patient access issues with minimal guidance • Experience using electronic medical record (EMR) system Cerner is required • Working knowledge of commercial insurance, Medicare, Medicaid, and managed care plans • Excellent customer service, communication, organizational, and problem solving skills • Proficiency with Microsoft Office and web based healthcare applications • Ability to manage multiple priorities while maintaining a high level of accuracy and professionalism • Ability to work independently in a remote environment with limited day to day oversight

🏖️ Benefits

• Employer sponsored Medical, Dental & Vision HSA • Employer Contributions • Employer Paid Life • Short-term and Long-term Disability • AD&D Insurance Plans • Flexible Time Off Plan • Paid Holidays • Employee Referral Bonus