Patient Access Concierge – Spanish/English Bilingual

🔥 6 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💬 Bilingual

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Abax Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🏥 Healthcare

☁️ SaaS

🤝 B2B

💰 $2M Seed Round - Abax Health on 2022-08

Healthcare • SaaS • B2B

Abax Health is a healthcare technology and services company focused on improving the front end of the revenue cycle for health systems. It combines AI-powered software (AbaxOne) with full-service patient access outsourcing (Abax360), referral data mining and automated/human-enabled patient engagement (AbaxInsight), and patient access support services to reduce unscheduled referrals, streamline scheduling, financial clearance, and contact center operations. Abax Health aims to recover lost revenue, reduce denials, improve patient experience, and ease staff burnout by integrating scheduling, contact center, and financial clearance workflows and providing managed staffing and analytics.

📋 Description

• Collect, verify, and maintain patient demographic, insurance, and clinical information • Review patient accounts for completeness and resolve registration discrepancies before scheduled services • Ensure required documentation is complete and accurately recorded • Verify insurance eligibility, benefits, referrals, and authorization requirements across various payer types • Obtain, monitor, and document prior authorizations and referrals • Investigate and independently resolve complex insurance eligibility, authorization, and coverage issues • Communicate authorization requirements, financial responsibility, and coverage concerns to patients, providers, and internal stakeholders • Communicate fluently in Spanish and English with patients, families, and providers by phone and in writing • Explain insurance eligibility, prior authorization requirements, financial responsibility, and appointment instructions in Spanish • Document Spanish-language interactions in English within the EMR and other assigned systems • Recognize when qualified medical interpreters are needed and follow language access procedures • Serve as a Spanish-language resource for team members and help improve experiences for patients with limited English proficiency • Schedule, reschedule, and coordinate appointments according to client and provider guidelines • Handle escalated patient, provider, and client inquiries • Resolve complex scheduling and patient access issues while delivering exceptional customer service • Build collaborative relationships with provider offices, insurance carriers, and internal departments • Maintain complete, accurate, and timely documentation across assigned systems • Ensure compliance with HIPAA, client requirements, payer guidelines, and organizational policies • Identify documentation or workflow issues and take corrective action • Meet and exceed productivity, quality, attendance, service, and other team metrics • Assist with onboarding and training new team members by sharing knowledge and best practices • Identify workflow inefficiencies and recommend process improvements • Adapt to changing payer requirements, client expectations, and operational priorities • Participate in departmental meetings, quality initiatives, and continuous improvement efforts • Perform other duties as assigned

🎯 Requirements

• High school diploma or GED required • Fluency in spoken and written Spanish and English required; a language proficiency assessment is part of the hiring process • One to four years of Patient Access, Medical Scheduling, Registration, or related healthcare experience required • Demonstrated ability to independently verify insurance eligibility, obtain prior authorizations, and manage appointment scheduling • Experience resolving moderately complex insurance, authorization, or patient access issues with minimal guidance • Ability to explain healthcare and insurance terms in Spanish, such as deductible, copay, prior authorization, Medicaid, and Medicare • Working knowledge of commercial insurance, Medicare, Medicaid, and managed care plans • Experience using electronic medical record (EMR) systems such as Epic or Cerner preferred • Familiarity with Spanish medical terminology preferred • Cultural awareness and sensitivity when serving diverse patient populations, including familiarity with regional variations in Spanish • Excellent customer service, communication, organizational, and problem-solving skills • Proficiency with Microsoft Office and web-based healthcare applications • Ability to manage multiple priorities while maintaining a high level of accuracy and professionalism • Ability to work independently in a remote environment with limited day-to-day oversight • Reliable high-speed internet and a private, quiet, and focused workspace that protects patient confidentiality • Occasional overtime may be required based on business needs

🏖️ Benefits

• Employer sponsored Medical, Dental & Vision • HSA Employer Contributions • Employer Paid Life Insurance • Short-term and Long-term Disability Insurance Plans • AD&D Insurance Plans • Flexible Time Off Plan • Paid Holidays • Employee Referral Bonus