Robotics Field Service Technician

🔥 5 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

⏰ Full Time

🟢 Junior

🔧 Field Service Engineer

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ABB

WebsiteLinkedInAll Job Openings

10,000+ employees

⚡ Energy

🔧 Hardware

🤝 B2B

💰 $545.9M Post-IPO Debt - ABB on 2023-11

Energy • Hardware • B2B

<ABB> ABB is a global technology company specializing in electrification, industrial automation, robotics, motion, and power products and services. It designs, manufactures and services hardware such as motors, drives, medium- and low-voltage equipment, transformers, EV charging infrastructure, and robotic systems, and provides software and lifecycle services to utilities, industry, transport and infrastructure customers to improve efficiency and enable a low-carbon, digitally connected future.

📋 Description

• Performing entry-level field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products. • Reviewing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities. • Executing work on a first-time right approach with customers and ensuring the job is done on time and as per quality standards. • Contributing to customer satisfaction by executing service work as per customer order and expectations, and making recommendations to avoid such issues in the future. • Troubleshooting simple equipment failures and making recommendations to avoid such issues in the future. • Ability to communicate with customers (external/internal) in high pressure situations/ maintain strong customer relationships.

🎯 Requirements

• Bachelor’s degree with 1+ years of field/troubleshooting/maintenance/technical support experience, or a High School Diploma with 5+ years of similar experience. • Ability and willingness to travel approximately 85% as required. • Good mechanical experience. • Electrical and programming experience also a plus. • Knowledge of PLC communications and other robotic peripheral equipment preferred. • Computer skills (MS Word, Excel, PowerPoint, Teams, Windows).

🏖️ Benefits

• Health, Life & Disability • Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. • Choice between two dental plan options: Core and Core Plus • Vision benefit • Company paid life insurance (2X base pay) • Company paid AD&D (1X base pay) • Voluntary life and AD&D – 100% employee paid up to maximums • Short Term Disability – up to 26 weeks – Company paid • Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay. • Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance • Parental Leave – up to 6 weeks • Employee Assistance Program • Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption • Employee discount program • Retirement 401k Savings Plan with Company Contributions • Employee Stock Acquisition Plan (ESAP). • ABB provides 11 paid holidays. • Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.