VFD Technical Support Specialist

🔥 0 minutes ago

🏄 California, District of Columbia, +3 more states – Remote

🏄 California – Remote 🏛️ District of Columbia – Remote 🥔 Idaho – Remote ❄️ Minnesota – Remote 🧀 Wisconsin – Remote

💵 $52.5k - $84k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

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ABB

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🚗 Transport

💰 $545.9M Post-IPO Debt - ABB on 2023-11

Consulting • Logistics • Transport

<ABB> ABB is a global technology company specializing in electrification, industrial automation, robotics, motion, and power products and services. It designs, manufactures and services hardware such as motors, drives, medium- and low-voltage equipment, transformers, EV charging infrastructure, and robotic systems, and provides software and lifecycle services to utilities, industry, transport and infrastructure customers to improve efficiency and enable a low-carbon, digitally connected future.

📋 Description

• Provide technical support via phone and email for common problems related to low-voltage Variable Frequency Drives (VFDs) • Assist customers and field technicians with commissioning, troubleshooting, and warranty evaluations • Help customers with drive programming, parameter configuration, communication, and integration with control systems • Collaborate with engineering, field service, sales, and product teams to resolve complex technical issues • Collaborate with the warranty team to initiate warranty replacements and labor authorization for warranty repairs • Maintain detailed documentation of support cases, solutions, and best practices using Salesforce Case Management and other tools • Stay current with VFD technologies, software updates, and industry trends

🎯 Requirements

• Bachelor’s degree and 2 years of relevant Electrical, Technical experience, or associate’s degree and 4 years of relevant Electrical, Technical experience, or High School Diploma/GED and 6 years of relevant Electrical, Technical experience required • Knowledge of how Variable Frequency Drives work, required • Firm understanding of the principles of electricity • Ability to apply electrical principles when troubleshooting drives • Ability to respond to customer inquiries and communicate effectively in English, verbally and in writing • Computer literacy • Candidates must already have work authorization permitting them to work for ABB in the US • Preferred: knowledge of or direct experience with motors and/or control system wiring and communication protocols such as Modbus and BACnet • Preferred: previous experience troubleshooting a technical product over the phone

🏖️ Benefits

• Choice between two medical plan options: a PPO plan called the Copay Plan or a High Deductible Health Plan with a Health Savings Account • Choice between two dental plan options: Core and Core Plus • Vision benefit • Company paid life insurance (2X base pay) • Company paid AD&D (1X base pay) • Voluntary life and AD&D – 100% employee paid up to maximums • Short Term Disability – up to 26 weeks – Company paid • Long Term Disability – 60% of pay – Company paid; ability to buy-up to 66 2/3% of pay • Supplemental benefits: Accident insurance, hospital indemnity, critical illness, pet insurance • Parental Leave – up to 6 weeks • Employee Assistance Program • Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption • Employee discount program • Retirement 401k Savings Plan with Company Contributions • Employee Stock Acquisition Plan (ESAP) • 11 paid holidays • Vacation based on years of service for hourly and non-exempt positions • Meaningful work, continuous learning, and support tailored to career goals