Informatics Technical Specialist I – Laboratory

🔥 0 minutes ago

🐊 Florida, New Jersey, +4 more states – Remote

🐊 Florida – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote ☕ Washington – Remote

💵 $61.3k - $122.7k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Abbott

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1888

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare • Healthcare Insurance • Biotechnology

Abbott is a global healthcare company committed to advancing medical technologies and improving lives around the world. It offers a broad range of leading products in diagnostics, medical devices, nutrition, and branded generic medicines. Abbott's innovations such as the FreeStyle Libre glucose monitoring systems and BinaxNOW rapid antigen tests are transforming diabetes management and COVID-19 response. Through its partnerships and initiatives, Abbott aims to foster health equity, improve access to healthcare, and address critical health challenges like malnutrition and infectious diseases. Abbott is also dedicated to sustainability and social responsibility, striving to make life-changing technologies accessible and affordable.

📋 Description

• Support Abbott's laboratory automation and informatics solutions for AlinIQ Digital Health Solutions • Lead or support software implementation, integration, and verification activities at customer sites • Support connectivity between laboratory instruments, LIS, and IT environments • Conduct software installations, testing, training, and go-live support • Troubleshoot technical issues remotely and on-site as needed • Serve as the primary technical resource for customers, field service teams, and project teams • Provide Level 1 and Level 2 technical support and issue resolution • Partner with project managers, laboratory staff, IT teams, and customer stakeholders throughout implementations • Manage multiple projects while meeting customer expectations and timelines • Gather customer requirements and help design scalable informatics and automation solutions • Collaborate with global support teams to resolve complex technical issues • Support sales and business growth through customer service and technical expertise • Partner with Marketing and Product teams to identify customer needs and support product enhancements • Maintain compliance with the Abbott Code of Business Conduct • Support continuous improvement and customer satisfaction initiatives • Help healthcare organizations improve laboratory operations and patient care through automation and informatics solutions

🎯 Requirements

• Minimum of 0-2 years of formal IT technical application experience is required • Familiarity with laboratory workflow and operations • Excellent communication, organization, project management, and attention to detail • Strong knowledge of general networking • Knowledge of server technologies/services • Knowledge of workstation/desktop technology • Knowledge of internet protocols and remote connectivity • Microsoft Windows Server (NT/2000/XP/2k3) skills • Must be able to travel up to 75% • Must have a valid driver’s license • Easy access to a major metropolitan airport • Experience with ADD's instrument systems is a strong plus • Additional experience in hospital or laboratory information systems environment preferred • Knowledge of virtual servers, corporate virus protection products, backup systems, firewalls, VPN client and tunnel technologies • Education or experience in medical technology or clinical laboratory science; ASCP; CLS (NCA)

🏖️ Benefits

• Career development with an international company • Free medical coverage in the Health Investment Plan (HIP) PPO medical plan for qualifying employees • Retirement savings plan with a high employer contribution • Tuition reimbursement • Freedom 2 Save student debt program • FreeU education benefit toward a bachelor’s degree • Health and wellness benefits • Equal Opportunity Employer committed to employee diversity