Customer Solutions Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $84.5k - $162k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

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AbbVie

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2013

💊 Pharmaceuticals

🧬 Biotechnology

⚕️ Healthcare Insurance

Pharmaceuticals • Biotechnology • Healthcare Insurance

AbbVie is a global pharmaceutical company that discovers and delivers innovative medicines and solutions to enhance lives. With a focus on addressing the world's toughest health challenges, AbbVie operates in over 175 countries, providing a wide range of products across areas like immunology, oncology, neuroscience, and aesthetics. Committed to scientific innovation, AbbVie invests heavily in research and development, aiming to produce first-in-class medicines. The company also emphasizes workplace diversity, sustainability, and patient support initiatives, ensuring positive impact for both its patients and the broader community.

📋 Description

• Understand HCP office process and offer electronic solutions (i.e. portals) that will improve the patient Rx experience • Thoroughly understand and represent AbbVie’s HCP facing portals and other electronic solutions serving as a subject matter expert • Partner with AbbVie field teams to implement and offer solutions to HCPs in assigned territory • Working with an HCP office, evaluate and diagnose areas of delay and disruption that may occur for patients in their Rx experience to determine if an AbbVie digital solution may be helpful for the patient • Develop relationship with HCP offices using a portal/solution and provide regular updates on new functionality matching new or unused features with patient needs • Communicate with AbbVie field teams in a compliant manner

🎯 Requirements

• Bachelor’s degree preferred or relevant and equivalent industry experience required • 2 or more years experience working with drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled • Strong understanding of drug acquisition and dispensing in the immunology specialty biologics space (Buy and Bill, Specialty Pharmacies, Specialty Distributors, etc.) • Excellent territory and account management skills • Prior health care sales experience, or experience working in a health care environment preferred • Valid driver’s license and ability to qualify for and maintain fleet vehicle • Demonstrated ability to partner cross-functionally, leveraging aligned interests in order to drive results • Knowledge of regulations and compliance requirements affecting prescribing pharmaceuticals • Demonstrated ability to uncover patient needs indirectly through dialogue and querying of healthcare providers • Demonstrated ability to map and understand internal processes • Can use information gathered to think strategically and to handle complex HCP settings • Strong communication and interpersonal skills • Demonstrated ability to influence others, including internal peers, through knowledge • Strong computer aptitude required including understanding of Windows and internet browsers.

🏖️ Benefits

• paid time off (vacation, holidays, sick) • medical/dental/vision insurance • 401(k) • short-term incentive programs