Healthcare Member Advocate

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Senture, LLC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🤝 B2B

🏢 Enterprise

B2B • Customer Support • Enterprise

Senture, LLC is a leading provider of multichannel contact center and business process outsourcing (BPO) solutions. The company partners with clients to elevate customer interactions through strategic insights and effective service delivery. With a strong emphasis on technical support and customer satisfaction, Senture operates in both public and private sectors, leveraging their 20 years of experience and over 4,000 employees to drive performance and exceed client goals.

📋 Description

• Member Advocates will be responsible for handling both inbound and outbound calls to support our healthcare client. • In this role, advocates are expected to deliver exceptional customer service by adhering to established protocols and guidelines. • Advocates will support members through a variety of needs such as: billing, quoting, understanding medical or pharmacy benefits, providing requested materials, researching claims, and so much more! • They will utilize various web-based systems to efficiently address and resolve customer inquiries, ensuring a seamless and satisfactory experience for each caller. • Our focus is creating a fantastic member experience. • Advocates will need to be able to make the process easy for members, demonstrate that you care, and ultimately, resolve their concerns. • Employees on this program do more than simply provide services to members. They advocate for them!

🎯 Requirements

• High School Diploma or GED • Prior call center or customer service experience highly desired • Effective verbal and written communication skills • Ability to multi-task • Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs • Ability to sit for extended periods of time • Ability to successfully pass a background investigation and drug screen • Must successfully pass preemployment criteria testing and internet speed test • Candidates must meet the following requirements to work from home: Enclosed and secure work area with zero distractions • Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office. • Must be able to meet the minimum internet speed requirements of 20 mbps download and 12 mbps upload. Hotspots, satellite and wireless internet service is NOT allowed for this role.

🏖️ Benefits

• 7 weeks of paid, mandatory training: 100% attendance required. • All equipment provided. • Work from home! • Competitive benefits, PTO, growth, and development opportunities.