AbbVie
10,000+ employees
Founded 2013
💊 Pharmaceuticals
🧬 Biotechnology
⚕️ Healthcare Insurance
Pharmaceuticals • Biotechnology • Healthcare Insurance
AbbVie is a global pharmaceutical company that discovers and delivers innovative medicines and solutions to enhance lives. With a focus on addressing the world's toughest health challenges, AbbVie operates in over 175 countries, providing a wide range of products across areas like immunology, oncology, neuroscience, and aesthetics. Committed to scientific innovation, AbbVie invests heavily in research and development, aiming to produce first-in-class medicines. The company also emphasizes workplace diversity, sustainability, and patient support initiatives, ensuring positive impact for both its patients and the broader community.
Lead, Patient Access
🔥 13 minutes ago
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AbbVie
10,000+ employees
Founded 2013
💊 Pharmaceuticals
🧬 Biotechnology
⚕️ Healthcare Insurance
Pharmaceuticals • Biotechnology • Healthcare Insurance
AbbVie is a global pharmaceutical company that discovers and delivers innovative medicines and solutions to enhance lives. With a focus on addressing the world's toughest health challenges, AbbVie operates in over 175 countries, providing a wide range of products across areas like immunology, oncology, neuroscience, and aesthetics. Committed to scientific innovation, AbbVie invests heavily in research and development, aiming to produce first-in-class medicines. The company also emphasizes workplace diversity, sustainability, and patient support initiatives, ensuring positive impact for both its patients and the broader community.
📋 Description
• Provides support to supervisors and management through daily workload management • Creating daily staffing strategies and providing case escalation support • Ensure that all day to day activities of the team operate smoothly and seamlessly as per established KPIs • Assuring the PAS Team provides high level customer services to patients and HCPs • Subject matter expert for team documents and process updates • Monitors and assigns work, adjusting workload and staffing requirements to ensure all cases are addressed in a timely manner • Provides activity metrics, status updates and program intelligence to management as needed • Responds, investigates and resolves escalated patient cases • Works collaboratively and proactively with direct staff
🎯 Requirements
• High school diploma or equivalent required • College or a 2-year Associate Degree is preferred • A minimum of 3-5 years’ experience within a healthcare provider, PBM, Specialty Pharmacy or Retail/Mail Order Pharmacy setting • Strong core insurance (Medical and Pharmacy Benefit) knowledge • Knowledge of online verification systems or similar experience required • Previous leadership in a call center, integrated health care provider, managed care, or healthcare insurance setting desired • Strong understanding of health care reimbursement channels
🏖️ Benefits
• paid time off (vacation, holidays, sick) • medical/dental/vision insurance • 401(k) to eligible employees • short-term incentive programs
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